Our client is a full-service integrated marketing communications agency based in Nairobi. They specialize in crafting cohesive brand narratives across various touchpoints, including strategy, PR, digital marketing, events, advertising, and content production. They are seeking to hire a Human Resource Manager who will play a pivotal role in driving the success of the organization by overseeing all HR functions. The ideal candidate will be responsible for attracting, developing, and retaining top talent, ensuring compliance with labor laws, and fostering a positive, inclusive culture aligned with the company’s values.This role calls for a strategic thinker with strong leadership skills and a deep understanding of HR best practices within dynamic and creative work environments.

Duties and Responsibilities:

Talent Acquisition and Retention:

• Develop and implement effective recruitment strategies to attract skilled professionals in the industry.
• Conduct interviews, evaluate candidates, and make hiring recommendations.
• Collaborate with department managers to forecast staffing needs and address talent gaps.
• Design retention programs to foster employee engagement and reduce turnover.

Employee Relations and Conflict Resolution:

• Serve as a trusted advisor to employees and managers on HR-related issues.
• Handle employee grievances, conflicts, and disciplinary actions in a fair and consistent manner.
• Promote a positive work environment through effective communication and conflict resolution techniques.

Training and Development:

• Identify training needs and develop programs to enhance employee skills and competencies.
• Coordinate with external training providers and internal subject matter experts to deliver relevant training sessions.
• Monitor employee performance and provide constructive feedback to support professional growth

Compliance and Policy Implementation:

• Stay abreast of labor laws, regulations, and industry standards to ensure compliance.
• Develop and update HR policies, procedures, and employee handbooks as needed.
• Conduct regular audits to assess compliance with company policies and legal requirements.

Benefits Administration:

• Administer employee benefits programs, including health insurance, retirement plans, and other perks.
• Communicate benefit options to employees and assist with enrollment and inquiries.
• Evaluate benefit offerings and recommend adjustments to remain competitive in the market.

HR Metrics and Reporting:

• Track key HR metrics, such as turnover rates, recruitment costs, and training effectiveness.
• Prepare regular reports and presentations for management review.
• Use data insights to inform decision-making and improve HR processes.

Performance Management & Development

• Develop clear performance frameworks and feedback loops
• Coordinate learning and development programs that match individual and team growth goals
• Coach managers on people development and conflict resolution

Required Specifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Registered member of IHRM
• Proven experience in HR management roles, preferably in the creative sector
• Strong knowledge of labor laws and regulations.
• Mandatory experience performance management system
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to maintain confidentiality and handle sensitive information with tact and discretion.
• Proficiency in HRIS (Human Resources Information Systems) and other relevant software applications.