Responsibilities

• Build and maintain strong relationships to understand recruitment needs and challenges.
• Provide regular updates and reports on recruitment activities and progress.
• Partner with HRBPs across the group to ensure alignment of recruitment efforts with overall objectives.
• Contribute to the development and execution of strategies to promote the company’s employer brand to attract high-quality candidates.
• Participate in job fairs, career events, and networking opportunities to increase the company’s visibility and reputation as an employer of choice.
• Ensure employer brand materials and content are developed and maintained.
• Responsible for the end-to-end recruitment process, including job postings, screening, interviewing, and selection.
• Utilise various sourcing methods, including job boards, social media, and networking, to find suitable candidates.
• Ensure full utilisation of the e-recruitment system.
• Responsible for the onboarding process for new hires, ensuring a smooth transition into the organisation.
• Prepare and present reports and data as needed.
• Provide expert advice to managers on HR practices, processes and procedures.
• Act as a trusted advisor to business on all HR related matters.
• Foster a positive and engaging working environment.
• Facilitate the performance management process.
• Implement various people related projects e.g. employee wellness, employee engagement initiatives etc.
• Maintain accurate record keeping throughout the employee life cycle
• Ensure a seamless and positive offboarding process
• Preparation of various compliance reports
• Work with the Learning and Development teams on learning needs and the implementation of learning programs
• Train staff in the use of HR systems and ensure adoption and compliance
• Train, develop and advise Line Managers to enhance their expertise in managing Employee Relations (ER) effectively within their teams.
• Coordinate capability and disciplinary hearings as required and communicate the outcomes ensure the effective implementation of the resulting actions.
• Ensure relevant information is provided to the payroll team in the correct format and on time.

Requirements

• Bachelor’s degree or similar
• Minimum of 3 years experience as a HR Generalist in a customer services environment
• Strong organisation, communication and conflict resolution skills
• Strong relationship building skills