Our client is a startup hotel located in Juja focused on delivering exceptional guest experiences with a modern approach. They are building from the ground up and looking for a dynamic, resourceful, and well experienced Hotel Manager to lead operations and help shape their identity.

Role summary:

The Hotel Manager will oversee all aspects of the day-to-day operations, including guest services, staff management, budgeting, vendor coordination, and regulatory compliance. This is a hands-on leadership role requiring strategic thinking, operational excellence and the ability to thrive in a fast-paced, evolving startup environment.

Key Responsibilities:

Startup & Brand Development: 

• Support and lead pre-opening activities, including setup of systems, vendor negotiations, and teams onboarding
• Contribute to the development of the hotel’s brand identity and culture and help shape policies, SOPs, and the long-term strategy of the hotel

Compliance & Safety: 

• Ensure adherence and compliance to local laws, safety standards, and hospitality regulations and maintain property security, cleanliness, and hygiene protocols
• Conduct regular audits and inspections to ensure high levels of cleanliness, maintenance, and service delivery.

Operational & Strategic Leadership: 

• Oversee all hotel departments including front desk, housekeeping, food & beverage, maintenance and guest services
• Manage daily operations to ensure quality and efficiency
• Ensure seamless coordination among departments to deliver exceptional guest experience and operational efficiency.
• Monitor daily performance and make improvements where need be to meet or exceed hotel standards
• Provide hands-on leadership and direction to department heads and staff.
• Lead recruitment, training, and development of hotel staff to build a high-performing team.
• Set performance objectives, monitor progress, and provide regular feedback and coaching.

Financial Oversight: 

• Assist in developing, managing and monitoring budgets as well as financial plans to ensure profitability
• Monitor revenue and expenses 
• Oversee inventory and procurement
• Implement cost control measures and ensure adherence to financial targets.
• Analyze financial reports and provide regular updates to the directors on the hotel’s performance.

Guest Experience:

• Ensure high levels of guest satisfaction and experience while maintaining high service levels
• Resolve guest complaints and issues promptly and professionally
• Implement guest service initiatives and monitor performance through reviews and guest feedback platforms.

Desired Skills & Qualifications

• Degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration or equivalent. Professional certifications and significant leadership experience in the hospitality industry will also be an added advantage.
• Atleast 8 years proven experience in the hospitality industry, with at least 3 in senior management or similar leadership role in Hotel Management
• Proven experience in starting or assisting with the setup of a new hotel or hospitality project.
• Financial acumen, including experience in budgeting, forecasting, and cost control.
• Strong understanding of hotel operations, including front-of-house and back-of-house functions as well as guest services
• Excellent leadership, communication, organizational and problem-solving skills
• Hands-on mentality, ability to “connect the dots” and willingness to “wear many hats”
• Familiarity with PMS, POS, and reservation systems

If this describes you and you meet the outlined qualifications and skills, please submit your application on/before Tuesday 14th October 2025.

N.B: Only shortlisted candidates will be contacted.