RESPONSIBILITIES

• Oversee the day-to-day operations of the hotel including front office, housekeeping, kitchen, and guest services
• Ensure a high standard of customer service and satisfaction
• Supervise and support staff across departments, ensuring performance, motivation, and adherence to hotel policies
• Monitor expenses and revenues, and work proactively to improve profitability
• Handle guest complaints, requests, and feedback professionally
• Implement marketing and sales initiatives to increase bookings and visibility
• Maintain inventory and coordinate with suppliers for timely stock replenishment
• Ensure compliance with health, safety, and hygiene regulations
• Generate regular reports for management on operations and performance

REQUIREMENTS

• Diploma or degree in Hospitality Management,
• Business Administration, or a related field
• Minimum of 1 year experience in a hotel managerial or supervisory role
• Strong leadership, interpersonal, and problem-solving skills
• Proven ability to manage a team and optimize operations
• A business-minded individual with strong organizational and budgeting skills
• Proficiency in Microsoft Office and hotel management systems is an added advantage
• Must be available to work flexible hours, including weekends and holidays