RESPONSIBILITIES

• Greet guests with a smile, eye contact, and a friendly verbal welcome.
• Use the guest’s name when possible.
• Address service needs professionally, positively, and promptly.
• Thank guests with genuine appreciation and a fond farewell.
• Listen and respond positively to questions, concerns, and requests.
• Resolve issues to delight guests and build trust.
• Anticipate guest needs by asking questions and observing preferences.
• Engage guests in conversation about their stay and area attractions.
• Assist individuals with disabilities as per guidelines.
• Help other employees to ensure proper coverage and prompt service.
• Comply with quality assurance standards. Report maintenance issues and incidents to management and Loss Prevention.

REQUIREMENTS

• Certificate/Diploma in Hospitality
• 1 year in a similar role and 2 Year Experience in a 5 star hotel
• No supervisory experience is required Exceptional Customer Service
• Excellent Communication Skills
• Maintaining a positive attitude, professional presentation, and a high level of integrity and dependability.
• Team-Oriented & Adaptable