Job Description
Distribution Strategy & Network Management

• Define and execute the bank’s branch and distribution strategy in line with Retail objectives.
• Provide oversight of regional offices to ensure delivery of sales and service targets.
• Continuously review and optimize the branch footprint and distribution model for efficiency and relevance.

Sales & Business Growth

• Drive sales performance across the branch network to achieve revenue and profitability goals.
• Ensure alignment of distribution activities with customer acquisition and retention strategies.
• Monitor performance of regions and branches, recommending interventions where necessary.

Channel Optimization & Innovation

• Lead optimization of traditional and alternative channels to improve accessibility and customer experience.
• Leverage technology and digital solutions to strengthen the efficiency of distribution channels.
• Identify opportunities for new channels and formats to enhance market penetration.

Customer Experience & Service Excellence

• Ensure branches consistently deliver superior customer experience and service quality.
• Monitor customer feedback and implement initiatives to address pain points.
• Align distribution activities with customer-centric values and service standards.

Risk, Governance & Compliance

• Ensure all distribution activities comply with regulatory standards, internal policies, and risk frameworks.
• Identify risks related to branch and channel operations and implement mitigation measures.
• Provide accurate reporting on performance, risks, and opportunities to senior leadership.

Leadership & Talent Development

• Lead and mentor Regional Managers and Branch Managers to build strong leadership capacity.
• Foster a high-performance, customer-focused culture across the distribution network.
• Build talent pipelines and succession plans for sustainable distribution leadership.

 Academic & Professional

• Education     Bachelor’s Degree    Any    RQ
• Professional Qualifications    AA
• Master’s degree    AA

Experience

Total Minimum Experience Required     10

• Sales    10    ES
• Credit     10    ES
• Banking operations    10    ES
• Relationship Management    10    ES