JOB PURPOSE:

The Head of Digital Transformation & Delivery Excellence will lead and embed Agile practices, oversee organizational change management, and drive performance improvements across key Centres of Excellence (CoEs) including Project Management, Business/Systems Analysis, Quality Assurance and Integration & Automation as well as the digital financial and supply chain services and products.

KEY RESPONSIBILITIES:

Agile Practice Leadership

• Lead the adoption and scaling of Agile practices across the Digital organization.
• Serve as a transformation leader, building agile mindsets and capabilities at all levels.
• Coach leadership teams and squads to continuously improve delivery performance and customer-centricity.

Change Management

• Design and implement an GTD wide change management strategy.
• Ensure that change is effectively led, communicated, and embedded throughout the organization.
• Support various GTD units in change readiness, stakeholder engagement, and resistance management.

Centres of Excellence (CoE) Evolution

• Strengthen the Project Management Office (PMO), Business Analysis, and Quality Assurance CoEs.
• Define and implement frameworks, best practices, and KPIs to measure performance and maturity.
• Drive continuous improvement and innovation in delivery methods and outcomes.

Integration Strategy

• Develop and implement a comprehensive digital integration strategy that aligns systems, platforms, and data across the enterprise.
• Collaborate with technology and business leaders to ensure seamless service delivery and enhanced customer experience.
• Oversee integration architecture planning, governance, and execution.

Financial Services Support

• Partner with product, risk, and technology teams to accelerate the delivery of digital financial services and solutions.
• Ensure transformation initiatives align with regulatory requirements and customer needs.
• Champion customer-centric design and delivery of financial products.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

Required Professional Experience

• Bachelor’s or Master’s degree in Business, Technology, or related field.
• 15+ years in digital transformation, agile delivery, or enterprise program management.
• Proven experience in leading agile transformations and change initiatives at scale.
• Strong knowledge of financial services, digital platforms, and integration technologies.
• Experience managing and maturing Centres of Excellence.

Key Skills & Competencies

• Agile methodologies (SAFe, Scrum, Kanban, etc.)
• Change Management (e.g., PROSCI, ADKAR)
• Strategic thinking and execution leadership
• Excellent stakeholder engagement and communication skills
• Ability to influence and lead cross-functional teams
• Strong understanding of digital ecosystems and product delivery

Preferred Certifications

• Agile certifications (e.g., SAFe Program Consultant, Certified Scrum Professional)
• Change Management certification (e.g., PROSCI)
• PMP or PRINCE2
• ITIL or equivalent service management knowledge