Role Overview:

The Head of Department – Hospitality Services will oversee all non-clinical hospitality functions—ensuring the coordination and quality delivery of laundry, catering, housekeeping, and internal staff activities (including hospitality staff services). This role plays a vital part in promoting a clean, hygienic, and welcoming environment aligned with patient care and comfort.

Key Responsibilities:

Strategic Leadership & Oversight

• Manage and coordinate outsourced providers and internal teams across laundry, catering, housekeeping staff services to ensure seamless service delivery, as seen in similar hospital supervisory roles

Service Standards & Quality Assurance

• Establish, monitor, and enforce service protocols covering cleanliness, food hygiene, laundry standards, and front-of-house operations, with regular inspections to maintain high standards.

Vendor & Contractor Management

• Oversee vendor performance, and coordinate logistics for outsourced services in laundry, catering, housekeeping, and staff placement. Act as a liaison between the hospital and the outsourced vendors.

Budgeting & Cost Efficiency

• Develop and oversee departmental budgets, forecast resource needs, and implement cost-saving measures in catering, linens, housekeeping supplies, and staffing.

Team Leadership & Development

• Supervise, coach, and mentor direct reports (both internal staff and outsourced team supervisors), conducting performance appraisals, training, and ensuring alignment with hospital service goals

Compliance & Safety

• Ensure compliance with health, safety, and infection control policies across all hospitality services; lead audits and continuous improvement efforts

Reporting & Collaboration

• Prepare operational dashboards and reports on service performance, incident management, and customer satisfaction; actively participate in management and cross-departmental planning meetings

Qualifications and Experience:

• Bachelor’s Degree or Diploma in Hospitality Management
• Minimum 3-5 years in a leadership role in hospitality in a hotel or hospital
• Proven experience in supervising services like housekeeping, catering, laundry, and managing outsourced operations.
• Strong financial acumen in budgeting, forecasting, and expense management.
• Excellent leadership, negotiation, organizational, and communication skills.
• Proficiency with Microsoft Office and facility/supplier management systems; knowledge of health, safety, and food/laundry hygiene standards.