THE ROLE PURPOSE

• To design, lead, and implement robust performance monitoring and reporting frameworks, alongside supply chain maturity assessment frameworks, across Group and Subsidiary Supply Chain teams.
• This role ensures consistent tracking of key performance indicators (KPIs), timely analysis, insightful reporting, and supports the progression of the supply chain transformation roadmap.
• Furthermore, it is pivotal in enabling team capability development through support in balance scorecard creation, training needs assessments, and the development and maintenance of essential operational tools like Standard Works and Role Cards.
• It is critical in driving data-driven decision-making, enhancing transparency, accountability, and enabling continuous improvement to achieve strategic supply chain objectives.

THE KEY RESPONSIBILITIES (DUTIES)

Performance Monitoring Framework Design & Implementation

• Lead the design and implementation of comprehensive performance monitoring frameworks for all supply chain functions across the Group and its Subsidiaries.
• Support the development of clear objectives and KPIs.
• Define critical KPIs, metrics, and data collection methodologies.
• Support the development of KPIs that will be cascaded to the subsidiaries for standardized adoption.
• Establish clear standards for data integrity and reporting consistency across all tiers and geographies.

KPI Reporting & Dashboard Management

• Oversee the continuous update and maintenance of Tier 1–5 KPI dashboards, ensuring accuracy, relevance, and visual clarity.
• Analyze performance trends, identify red and amber KPI flags, and collaborate with Heads of Supply Chain and relevant stakeholders for root cause analysis and resolution.
• Compile comprehensive summary reports, performance visuals, and executive-level board pack inputs to support Visual Management and Meeting Cascade (VM+MC) and strategic reviews.

Balance Scorecard Development Support

• Responsible for supporting the team to develop their balance scorecards, aligning individual and team objectives with broader supply chain goals.
• Supply Chain Maturity Assessment & Development
• Develop supply chain maturity assessment frameworks tailored to the Group’s strategic objectives and operational context.
• Track the closure of maturity gaps identified through assessments.
• Support the Group Heads in tracking and closing out their maturity gaps, providing guidance and coordinating necessary resources.

Transformation Roadmap Support & Rollout

• Support the development and roll out of the supply chain transformation roadmap, ensuring alignment with performance and maturity objectives.
• Monitor progress of transformation initiatives against defined milestones and objectives.

Standard Work & Role Card Development and Maintenance

• Responsible for the development and maintenance of Standard Works, ensuring they are comprehensive, up-to-date, and accessible.
• Support the development of Role Cards, clearly defining responsibilities and linkages to Standard Works.
• Collaborate with teams to embed performance monitoring requirements into Standard Work processes and role cards.
• Identify opportunities to optimize reporting processes, leveraging automation and digital tools to enhance efficiency and accuracy.

Training & Capability Development Support

• Responsible for training needs assessments submission and tracking the accrual of Continuous Professional Development (CPD) hours for the team.
• Support the development of the training needs assessment, identifying key skill gaps and training requirements within the supply chain function.

Data Integrity & Document Management

• Establish and maintain structured repositories for performance data, reports, governance frameworks, maturity assessment documentation, Standard Works, and Role Cards, ensuring version control and data reliability.
• Drive efforts to ensure reporting, assessment, and operational tools and templates are up to date and consistently applied across the Group and its Subsidiaries.

Continuous Improvement Loop & Insights

• Integrate performance monitoring insights and maturity assessment findings into Continuous Improvement (CI) loops, supporting the identification and categorization of losses.
• Participate in structured Gemba walks to log observations and gather qualitative feedback that informs performance analysis and maturity progression.

Stakeholder Management & Mapping

• Lead stakeholder identification and mapping at subsidiary and group level for performance monitoring, maturity assessments, training initiatives, and transformation initiatives.
• Foster strong collaborative relationships with key stakeholders to drive adoption and ensure data accuracy.

Governance Meeting Integration & Support

• Provide strategic support for governance meetings (Tier 1–5), ensuring performance data, maturity progress, and relevant operational insights are accurately presented and actionable insights are derived.
• Guide the effective tracking and closure of performance-related action points, ensuring accountability and follow-through.

Integrated Governance Rollout Support

• Provide expert support and guidance during the Integrated Governance Rollout Phases (Prerequisites & Assessments, Leadership Team Immersion, Subsidiary Preparation, Installation & Rollout), particularly concerning performance data capture, tracking, reporting, and maturity integration.
• Assist in documenting readiness assessments, tracking workshop attendance, and compiling inputs for backfill planning and maturity assessments.

Qualifications

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS

• Must-Haves:
• Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, Business Administration, Project Management, Operations Management, Finance, Human Resources, or a related highly quantitative field.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Nice-to-Haves:

• Master’s Degree (e.g., MBA, Master’s in Data Science, Data Analytics, Supply Chain Management, or Organizational Change Management/Development).
• Certification or training in Project/Program Management (e.g., PMP, PRINCE2 Practitioner, PgMP).
• Basic certification in Lean or Six Sigma (Yellow Belt or Green Belt).
• Practical skills in Graphic Design (e.g., Canva, Adobe Illustrator, or similar) for advanced visual reporting.
• Advanced Tableau certifications (e.g., Tableau Certified Professional).
• Advanced certification in Power BI or other leading Business Intelligence tools.
• Certifications in Python or R for Data Science.
• Exposure to AI Landscape (native understanding/experience).
• Certification in a recognized supply chain maturity model (e.g., SCOR, CMMI for Services).
• Certification in Change Management (e.g., PROSCI).
• Certification in Balanced Scorecard methodology.
• Certification in Training & Development (e.g., CTP, CPTD)

KEY TECHNICAL AND LEADERSHIP COMPETENCIES REQUIRED FOR SUCCESS IN THE ROLE

Technical Competencies:

• Performance Reporting & Dashboarding: Expert proficiency in designing, developing, and maintaining complex visual dashboards using tools like Power BI or Smartsheet.
• Data Analysis & Synthesis: Strong analytical skills to synthesize data across multiple countries and tiers, producing clean, insightful summaries for various audiences.
• Quality Management Systems & Methodologies: Understanding and application of quality management principles and methodologies (e.g., Lean, Six Sigma) to performance measurement and process improvement.
• Project & Program Management: Proven ability to create project plans, track deliverables, and manage multiple workstreams related to reporting framework development, rollout, and transformation initiatives.
• Supply Chain Maturity Assessment: Knowledge and experience in developing and applying supply chain maturity models and assessment frameworks.
• Balance Scorecard Methodology: Familiarity with balance scorecard frameworks and their application in organizational performance management.
• Standard Work & Role Card Development: Experience in developing, documenting, and maintaining Standard Operating Procedures (SOPs) and Role Cards.
• Training Needs Assessment: Knowledge and experience in conducting training needs assessments and tracking professional development.
• Systems & Tools Proficiency: Comfortable working with structured trackers, templates, and visual workflow tools; advanced proficiency in Microsoft Excel, PowerPoint, Word, and SharePoint.

Leadership Competencies:

• Strategic Thinking: Ability to align performance monitoring, maturity progression, transformation roadmap, and capability building initiatives with overall business strategy and objectives.
• Ownership & Drive: Strong ownership mindset, time management, and follow-through to ensure timely and accurate reporting and project completion.
• Communication & Presentation: Professional written and verbal communication for meeting support, briefings, and presenting complex performance, maturity, and capability development data to senior leadership.
• Influence & Collaboration: Able to confidently engage and influence stakeholders across diverse cultural and functional boundaries; skilled in appropriate escalation and driving cross-functional initiatives and standardization.
• Problem-Solving & Continuous Improvement: Ability to support root cause analysis, identify opportunities for continuous improvement in performance measurement, facilitate the closure of maturity gaps, and enhance team capabilities.

EXPERIENCE REQUIREMENTS

Number of Years:

•  Must-have: 5-7 years of progressive experience in performance monitoring, business intelligence, data science, advanced data analysis, reporting, supply chain maturity assessment, transformation management, or organizational development with a focus on operational excellence roles within a structured environment.
•  Ideal: 2+ years in a managerial or lead role, particularly within multi-country or multi-cultural environments.

Markets:

• Critical: Familiarity with multi-country or multi-cultural environments, ideally within East and Central Africa (Kenya, Uganda, Rwanda, Tanzania, South Sudan, and Congo)
•  Preferred: Experience in other emerging markets.

Functional Areas:

• Core experience in performance management, data science, data analytics, business intelligence, project/program management, supply chain maturity frameworks, business administration, operations, supply chain, business transformation, organizational development, or training & development coordination.

Other:

• Demonstrated experience handling complex data, designing reporting frameworks, developing and implementing maturity models, designing/implementing balance scorecards, developing Standard Works/Role Cards, or supporting high-level executive reporting and transformation projects.
• Extensive experience with Tableau for dashboard development and data visualization.
•  Proven ability to create professional graphics and visual representations of data for various audiences.
• Strong comfort with data visualization, reporting tools, or digital platforms (e.g., Power BI, Smartsheet, SharePoint, Tableau).
• Participation in structured training programs (Lean, Six Sigma, Project Management, Data Analytics, Change Management, or specific maturity model certifications) is a plus.