The ideal candidate is a visionary and hands-on leader with a proven track record in business management, operations, and people leadership. They must possess strong business acumen, excellent communication skills, and the ability to manage multiple departments efficiently in a dynamic work environment

Key Responsibilities

• Provide overall leadership and direction to ensure company objectives and performance targets are met.
• Oversee day-to-day operations, including production, sales, HR, logistics, and finance.
• Develop and execute strategic business plans to enhance growth, productivity, and profitability.
• Drive operational efficiency through effective systems, workflows, and resource management.
• Monitor and evaluate the company’s financial performance, budgets, and cost structures.
• Build, mentor, and lead high-performing teams across all departments.
• Ensure timely and high-quality execution of client orders, maintaining excellent service standards.
• Oversee procurement, inventory management, and supply chain efficiency.
• Strengthen relationships with corporate clients, suppliers, and strategic partners.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Identify and mitigate operational risks to safeguard company assets and reputation.
• Ensure full compliance with company policies, labor laws, and statutory requirements.
• Oversee recruitment, training, and performance management processes.
• Collaborate with marketing teams to drive brand awareness and customer retention.
• Lead management reporting, performance reviews, and strategic decision-making sessions.
• Foster innovation and introduce process improvements to enhance operational outcomes.
• Represent the company at stakeholder meetings, client presentations, and industry events.
• Provide regular progress updates and strategic recommendations to the Board of Directors.

Minimum Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Management, or a related field (Master’s Degree is an added advantage).
• Minimum of 5–7 years’ experience in operations or general management, preferably within retail, FMCG, or gifting industries.
• Demonstrated leadership and people management skills.
• Strong financial management, analytical, and strategic planning abilities.
• Excellent interpersonal, communication, and negotiation skills.
• High level of integrity, professionalism, and sound judgment.
• Proficiency in Microsoft Office Suite and ERP or management systems.
• Ability to multitask, meet deadlines, and work effectively under pressure.