Key Responsibilities:

• Serve as the technical owner and subject matter expert for Microsoft 365 platforms, with a focus on performance, integration, and user experience.
• Lead the configuration, deployment, and optimization of services across Exchange Online, SharePoint, OneDrive, Teams, Power Platform, and related compliance/security tools.
• Collaborate with architecture, cybersecurity, and infrastructure teams to ensure secure, compliant, and resilient service delivery.
• Provide technical guidance and documentation to support platform standardization and governance in collaboration with the cybersecurity team.
• Partner with Application Support and TBM teams to drive adoption, training, and effective use of productivity tools.
• Support service integration across M365, Box, and other platforms within the digital workplace ecosystem.
• Provide third-level support and act as escalation point for complex issues and service interruptions.
• Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning.
• Provide mentoring to junior engineers and regional IT staff, ensuring consistent capabilities across the organization.

Key Skills and Competencies:

• Deep expertise in Microsoft 365 platform administration and configuration (Exchange Online, SharePoint, Teams, Power Platform).
• Experience with Microsoft Purview, Intune, conditional access, and data loss prevention (DLP) policies is desirable.
• Strong scripting and automation experience (PowerShell, Power Automate, etc.).
• Solid understanding of M365 licensing models, tenant architecture, and service dependencies.
• Familiarity with hybrid identity management (Azure AD, Entra ID) and device integration.
• Security-first mindset with awareness of platform compliance and user access controls.
• Proven ability to document standards and procedures and collaborate across cybersecurity and support teams.
• Agile foundation knowledge and ability to lead and contribute within Agile delivery frameworks.
• Experience supporting regional or field-based teams with varied connectivity requirements.

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The Digital Platform Engineer is responsible for ensuring the reliability, performance, and availability of key business applications across the organization. This role provides technical support, troubleshooting, and maintenance, while collaborating with platform and infrastructure teams to improve application stability and user satisfaction.

Key Responsibilities:

• Collaborate with the Technology Business Management (TBM) team to support adoption and continuous improvement of the organization’s productivity toolset (Digital Workplace), including Microsoft 365, Box and any future digital platforms and infrastructure applications.
• Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.
• Provide Level 2 and Level 3 technical support for business productivity tools such as Microsoft 365, Box, and related services.
• Troubleshoot and resolve application performance issues, access problems, and service disruptions.
• Work closely with product owners, vendors, and infrastructure teams to implement fixes and enhancements.
• Monitor application health using ITOM tools and proactively identify potential issues.
• Document procedures, configurations, and support runbooks for common issues and fixes.
• Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization’s new ways of working.

Key Skills and Competencies:

• Experience designing, building, and maintaining scalable and reliable digital platforms that support business productivity
• Strong analytical and troubleshooting skills with an application-centric mindset.
• Experience supporting Microsoft 365, Box, OneDrive, Teams, and collaboration platforms.
• Understanding of ITOM and ITIL practices for incident, problem, and change management.
• Security-first mindset when supporting and configuring applications.
• Customer-centric—ensuring user issues are resolved effectively with clear communication and empathy.

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