Job Purpose

The job holder is responsible for:

• Driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management.
• Providing the right leadership to branch staff and inculcate a high-performance culture at branch level.

Key Responsibilities:

• Prospect for new business from new and existing clients.
• Prepare call reports with recommendations and submit them for approval.
• Drive branch business performance by achieving growth in performance parameters.
• Monitor branch sales performance and portfolio growth to meet targets.
• Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
• Understand local business drivers impacting branch performance. 
• Submit weekly activity reports including business acquired and customer issues. 
• Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
• Manage collateral registration process and ensure timely securities perfection. 
• Oversee excess drawings and loan arrears to maintain asset quality. 
• Ensure branch service excellence through monitoring and resolution planning. 
• Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.

Qualifications and Competencies:

• Bachelor’s Degree in a Social Science or related field Professional Qualifications / Membership to professional bodies/ Publication.

Relevant professional qualification:

• Member of a relevant professional body.

Work Experience Required:

• Over Ten (10) years’ relevant experience with over Three (3) years in management in a similar organization.
• Strong leadership skills.
• Executive disposition. 
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills.

go to method of application »

Job Purpose:

• The incumbent is responsible in establishing and maintaining a professional relationship with all stakeholders (Client, Bank personnel, product providers and Support staff) via virtual channels.

Key Responsibilities:

• Driving client product holding through effective over the telephone sales on existing customer base by achieving monthly sales targets on accounts, loans, cards and insurance as agreed with I&M Bank and to be communicated by line manager.
• Driving positive Net Promoter Score in management of portfolio customers.
• Collecting & submitting required and complete customer documentations for purposes of customer identification and processing.
• Providing all necessary declarations and disclosures to customers being onboarded in line with I&M Bank’s policies and procedures and Central Bank of Kenya Prudential guidelines.

Academic Qualifications & Experience Required:

• A bachelor’s degree in a business-related field.
• 3-5 years of experience in similar role.

Knowledge & Skills:

• Negotiation Skills.
• Interpersonal Skills.
• People Management Skills.
• Effective relationship building skills.
• Sales skills.

Competencies:

• Achieving personal work goals and objectives.
• Coping with pressures and setbacks.
• Entrepreneurial and commercial thinking.
• Deciding and initiating action.
• Delivering results and meeting customer expectations.
• Persuading and influencing.
• Relating and networking.