KEY RESPONSIBILITIES

• Lead Generation and Prospecting: Proactively source and contact potential customers through outbound calls, cold-calls, referrals and databases. Qualify leads by assessing customer needs, purchasing potential and decision-making capacity to build a solid sales pipeline.
• Sales Conversion: Present and promote pharmaceutical and healthcare products to clients over the phone, clearly communicating value propositions, converting leads into confirmed orders and consistently achieve or exceed sales targets.
• Customer Engagement: Develop and maintain long-term relationships with new and existing clients by understanding their needs, providing product solutions, and ensuring smooth customer experience to drive retention and repeat business.
• Pipeline and Sales Follow-up Management: Track all customer interactions, quotations and follow-ups using sales trackers, while providing timely updates, resolving concerns, and moving prospects through the sales funnel until closure.
• Reporting and Target Monitoring: Maintain accurate sales records and submit daily, weekly and monthly performance reports. Monitor personal sales progress against set KPIs, including call volume, lead conversion rate and revenue contribution to the commercial team.

QUALIFICATIONS & EXPERIENCE

• Diploma or Certificate in Sales & Marketing, Business Administration, Communication, or any related field.
• At least 2 years of proven experience in a telesales, inside sales, or customer service role, preferably within the pharmaceutical, healthcare or FMCG sectors.
• Proficient in telephone sales techniques, lead conversion strategies and objection handling.
• Strong verbal communication and interpersonal skills with a clear and confident phone presence.
• Ability to use CRM systems, MS Office tools (Excel, Outlook, Word), and other sales tracking tools.
• Target-driven with strong time management, follow-up and organizational skills.
• Fluency in English and Kiswahili (or any other regional language, depending on client base).

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KEY RESPONSIBILITIES

• Order Management & Inventory Control: Coordinate supplier orders based on approved forecasts and stock movement. Monitor goods in transit and ensure timely delivery to maintain optimal stock levels across the business.
• Forecasting Support and Inventory Reporting: Generate and share regular reports on inventory status, order tracking, and goods movement. Support demand planning by providing data on Demand Plan Accuracy (DPA), sales trends and stock availability.
• Cross-Functional & External Coordination: Collaborate with sales, warehouse, finance and business unit teams to align procurement and stock decisions. Engage external partners such as suppliers, clearing agents and regulatory bodies (PPB, KRA, KEBS) to ensure timely, compliant inbound deliveries.
• Procurement & Logistics Optimization: Execute end-to-end procurement processes while consolidating orders for cost savings. Coordinate inbound logistics, maintain up-to-date records (purchase orders, GRNs, delivery notes), and follow up on supplier performance and documentation.
• Compliance & Process Integrity: Ensure full adherence to departmental governance framework, company SOPs, procurement policies and ethical standards. Comply with all relevant Kenyan regulations and support internal audits or quality assurance processes as required.

QUALIFICATIONS & EXPERIENCE

• A Diploma and/or Bachelor’s Degree in Supply Chain Management, Procurement, Logistics or Business.
• A professional certification such as CIPS, KISM or APICS will be an advantage.
• Minimum of 3 years of experience in a supply chain or procurement role, preferably in the pharmaceutical, FMCG or medical distribution sectors.
• Proficient in supply chain software and tools (e.g., ERP systems, MS Excel, inventory tracking tools).
• Sound knowledge of Kenyan import regulations, tax procedures and supplier compliance requirements.
• Strong communication, negotiation and analytical skills.
• High level of integrity and commitment to upholding company values and compliance standards.
• Experience in healthcare operations will be an advantage.

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