Key Responsibilities

• Supervise and coordinate all floor operations including production, packaging, labeling, and order fulfillment.
• Plan daily workloads and allocate duties to ensure smooth and efficient operations.
• Ensure all customer orders are processed accurately, packaged attractively, and dispatched on time.
• Maintain high standards of product presentation, quality, and consistency.
• Monitor and manage floor staff attendance, performance, and compliance with company policies.
• Conduct daily and weekly briefings to communicate work plans, priorities, and updates to the team.
• Maintain proper organization, cleanliness, and safety of the production floor.
• Liaise with procurement and inventory teams to ensure adequate stock of packaging materials and supplies.
• Track stock movement and assist with regular inventory counts and reconciliations.
• Support HR in staff supervision, onboarding, training, and disciplinary management.
• Enforce adherence to Standard Operating Procedures (SOPs) and health and safety guidelines.
• Address any operational bottlenecks or process inefficiencies promptly.
• Monitor workflow to identify areas for improvement and suggest process enhancements.
• Foster teamwork, motivation, and accountability among the floor staff.
• Collaborate with logistics and dispatch teams to ensure timely deliveries.
• Prepare and share daily, weekly, and monthly floor performance reports with management.
• Maintain high levels of professionalism, integrity, and customer focus in all activities.
• Support company projects and initiatives aimed at improving operational excellence.

Minimum Qualifications & Requirements

• Diploma or Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Minimum of 2–3 years’ experience in a supervisory or floor management role, preferably in retail, gifting, or production environments.
• Strong leadership, organizational, and coordination skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with ERP or inventory systems is an added advantage.
• Ability to multitask, meet tight deadlines, and work under pressure.
• High attention to detail, accountability, and a problem-solving mindset.
• Must be flexible, reliable, and able to work in a dynamic team environment.