Job Objective

Provide field support, resolve incidents and assigned problems, install, maintain and manage network & facilities equipment for WIOCC Group companies including Open Access Technical Services (OATS) and clients.
Key Duties & Responsibilities

• 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
• Proactive monitoring of equipment & facilities
• Network installation, testing & commissioning, bringing into service, integration
• Cross connects, jumping, patching copper and fibre
• Maintain records, inventory and spares
• Receive equipment, bench test, storage and RMA return handling
• Incident and problem resolution as directed by NOC / TAC / NMC / GCC
• Work with and assist to manage contractors and vendors
• Assist service managers as directed, including clients and supplier meetings
• Assist with technical shareholder support / shareholder consultancy and sales support
• Assist with network quality and performance management
• Creation of ad hoc reports as needed
• Assist other departments and projects as requested by the Programme Manager
• Drive company vehicles as required, travel as required including to Africa, EU, UK
• Assist Sales and local OADC team as required
• Adhere to all company policies and procedures

Minimum Qualifications

• A Diploma in Telecommunications
• English proficiency for understanding, spoken and written communications
• Technical certifications i.e. CCNA or equivalent field experience (desirable)
• Valid full driver’s license

Experience & Skills

• Good communications and soft skills, including ability to follow instructions
• Must use systems effectively to record information accurately and concisely in a timely manner
• Proficient computer skills, including Microsoft office suite (word, power point, outlook, and excel).
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Use of tools and test equipment, including OLT, OTDR, OSA, Ethernet/OTN testers, splice machine

Attributes

• Client focused
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork
• Good English language communicator
• Ability to quickly learn from other team members and prepared to self-study
• Punctual and reliable