Mission Description

• The Exports Manager leads the company’s international growth by managing export operations, driving business development, optimizing logistics, ensuring regulatory compliance, and cultivating strong global partnerships.

Key Responsibilities

• Export Strategy & Business Development
• Develop and execute export strategies targeting new and existing international markets.
• Identify and pursue new business opportunities through market research, lead generation, and outreach to distributors, agents, and importers.
• Build and nurture relationships with potential and current clients to grow revenue and market share.
• Client Service & Relationship Management
• Resolve client concerns and ensure customer satisfaction.
• Conduct client visits, service surveys, and submit periodic reports.
• Guide customer service staff to deliver excellent service.
• Review and update client tariffs to reflect current service rates.
• Regulatory & Compliance Oversight
• Ensure full compliance with export and customs regulations.
• Coordinate submission of bond returns to KRA and liaise with customs on timely documentation.
• Maintain and update export control procedures as required by law.
• Prepare for and support external audits and inspections.
• Reporting & Documentation
• Submit accurate and timely reports on stock movement and warehouse activities to clients.
• Prepare regular departmental performance and management reports.
• Oversee the preparation and dispatch of all required export documents.
• Finance & Revenue Assurance
• Approve service invoices and ensure billing aligns with services rendered.
• Monitor revenue collection and follow up on outstanding payments with the credit control team.
• Prepare and manage departmental budgets, ensuring targets are met.
• Business Development
• Source new business opportunities and issue quotations to potential clients.
• Build long-term relationships that support company growth and market expansion.
• Team Leadership & Staff Development
• Assign workloads, monitor performance, and coordinate staff training.
• Provide support and guidance to customer service and operations staff.
• Train staff on systems and ensure correct usage and updates.
• Operational Coordination
• Manage daily operations and ensure smooth system functioning.
• Redirect client queries appropriately to ensure prompt responses.

Profile

• Key Skills
• Communication
• Customer care
• Negotiation
• Analytical
• Managerial
• Computer literacy

Experience

• 5–8+ years of experience in export operations.