Job Description

Reporting to the Manager – Fixed Delivery Assurance, the role is accountable for enabling fiber rollout through building access, overseeing vendor performance and SLA compliance, managing contracts and finances, enforcing operational health and safety, and controlling fixed assets, inventory, and warehousing

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Secure access permissions from property owners, landlords, and building management for FTTx fiber rollout.
• Maintain accurate records of access agreements and approvals.
• Resolve access constraints and disputes to minimize rollout disruption.
• Monitor and evaluate fixed technical vendors against SLAs and KPIs through structured performance reporting.
• Proactively identify service gaps and drive corrective actions to improve network quality, availability, and customer experience.
• Define, track, and deliver vendor performance improvement actions in collaboration with internal and external stakeholders.
• Enforce comprehensive Root Cause Analysis and trend analysis to reduce repeat network faults.
• Act as the central coordination point between vendors, stakeholders, and Safaricom operational teams.
• Drive execution of vendor improvement plans within agreed timelines and performance targets.
• Plan and govern quarterly and annual supplier performance review forums.
• Establish robust governance frameworks to ensure contractual compliance, risk management, and continuous improvement.
• Manage CAPEX and NOPEX budgeting, forecasting, procurement, validation, and capitalization in line with approved processes.

Qualifications

• Bachelor’s degree in Telecommunications, Engineering, Project Management, Business Administration, or a related field
• 2 year’s working experience in a busy Telecommunications environment
• Previous experience with partner management, procurement and budgeting is an added advantage.
• Excellent communication and motivational skills in line with the management of a multi skilled team
• Trouble shooting and problem-solving skills
• Project management and business cases development
• Excellent documentation and reporting skills