The Employee experience & Operations Manager will play a pivotal role in further establishing and maintaining a seamless and compliant supplier and client support system for the operational wellbeing of our organization as well as fostering a positive working business relationship with our clients.

This role is essential for ensuring effective account management, successful contractors’ relationship, continual compliance, efficient procurement and structural operational support.

Key Responsibilities:

General Management

• Serve as the primary point of contact for all inquiries and issues, ensuring timely and effective communication with Client, contractors, third parties and stakeholders.
• Identify opportunities for process improvement and implement enhancements to optimize performance and experience.
• Work closely with other departments to align needed support with business objectives and strategies.
• Ensure a risk-free management system and proper HSE are always followed.
• Conduct frequent scheduled inspections and audits to ensure the compliance of all activities and records.
• Bridge the Client’s policies with WTS’ policies, ensuring they are always up to date and available for the Contractors.

Contractor Management

• Enhance Contractor’s relationships through increased WTS visibility and engagements.
• Ensure clear onboarding and induction process is adopted for new mobilization.
• Integrate a system to track the level of satisfaction of Contractors to improve WTS’s standpoint.
• Establish a communication and feedback channel through follow-up emails, phone calls, and surveys to capitalize on Contractors’ feedback and concerns.
• Ensure adherence to established Training & Development needs for Contractors.
• Ensure adherence of performance management following the progress of each Contractor, from onboarding to annual performance appraisal.

Procurement System

• Manage the procurement system with proper protocol and policies.
• Structure collaboration with key stakeholders.
• Provide clear reporting of key data for proper assessment.
• Supplier documentation management ensuring accurate supplier records are maintained and updated on a regular basis.
• Ensuring supplier compliance with all WTS and/or Key Client compliance requirements.

Client Interface Management

• Act as the primary point of contact between the company and appointed client(s) or department(s).
• Timely communication of client requirements to internal teams and ensure alignment with project goals.
• Coordinate and facilitate the operational support for the delivery of service upon a request from the client.
• Manage client escalations and resolve conflicts effectively.
• Provide regular reports and insights on client interactions to management.

Qualifications

• Bachelor’s degree in human resources,
• Professional HR certification/membership (e.g., CHRP, SHRM, CIPD) is required.
• Minimum 8 years’ experience in HR operations, employee experience, or people management, ideally within energy, oil & gas, or related industries.
• Strong expertise in contractor management, compliance, and procurement processes.
• Solid knowledge of HR policies, Labor laws, and HSE standards.
• Proven ability in stakeholder engagement, client interface, and relationship management.
• Excellent communication, problem-solving, and reporting skills with a continuous improvement mindset.