ROLE SUMMARY
The E-Commerce Operations Associate is responsible of supporting with process guidance on the day-to-day execution of company’s E-Commerce Operations, which includes Picking, Marshalling, Dispatching activities. When if needed the role holder can plug in and play and support on operation activates,
ROLE PROFILE

• Support the day-to-day e-commerce fulfilment operations
• Support process defining on picking, dispatch and last mile teams to ensure all activities are performed effectively and seamlessly.
• Support 3P’L delivery service providers.
• Monitor the production KPI’s, picking rate, and work towards continuously improving it.
• Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
• Ensure accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
• Ensure adequate actions taken to maintain the cold chain of goods inside the operation and proper segregation of goods in delivery crate.
• Anticipate the capacity requirements (materials, assets, human) and plan fulfillment activities accordingly.

REQUIREMENTS

• Bachelor’s degree in E- Commerce or Business Administration
• 2 – 5 years of professional work experience working in E-Commerce and Fulfilment operations is a must
• Commercial knowledge is preferred
• Proiciency in Microsoft Excel is a must
• Working knowledge of automated distribution and warehouse systems preferred