Customer Relationship Management

• Work closely with the sales team on customer requirements and coordinate the operation team on product availability.
• Coordinate with Customer Service Rep. & Sales Team on customer orders for delivery schedules and timely delivery.
• Review and approve customer orders, plan and accomplish delivery of customers’ orders effectively within set timelines, in liaison with Customer Service Executive and Sales Representatives.
• Coordinating logistics for market returns from trade to enhance good trade relations while preventing undue loss to the company.
• Coordinating customer orders for special products and cross-border shipments, ensuring flow of information and goods.
• Public relations/ customer service; attending to enquiries, sales and complaints from walk-in customers at the plant
• Overall process ownership for Proof of Delivery (POD) to prevent loss of revenue.

Fleet Management

• Ensure timely and effective maintenance of company trucks to minimum their downtime /& minimize distribution disruption.
• Enforce adherence to the maintenance schedules and trucks roadworthy by third party transporters – maintain close relations with hired transporters
• Manage the availability of both company and hired vehicles to meet the delivery requirements for all customer orders.
• Implement and achieve agreed performance targetsand efficiencies for both company and hired fleet – Truck capacity utilization, fuel consumption, repair and maintenance

Logistic Management

• Develop and implement distribution strategies to optimize the flow of goods and manage the distribution costs.
• Coordinate logistics for interplant transfer and stock allocation daily to ensure balance in stock availability for both UL plants
• Availing trucks and planning for by-products logistics in liaison with Warehouse team – Ensure Mill operations are not interrupted due to filled up byproduct store.

Compliance

• Ensuring compliance with County Distribution Licenses in ALL the County Governments that fall within the scope of delivery
• Work closely with the operations team to ensure all the products being distributed meet statutory requirements and regulatory requirement – product and permit compliance.
• Enforce road discipline and adherence to the rules by the distribution assistant.
• Ensure all distribution trucks are road workand inspection and insurance compliant.

People Management & Employee Capacity Building

• Develop, motivate and direct staff in the department for excellent delivery service
• Conducting monthly Distribution Team performance reviews.
• Offer Coaching and mentoring to develop employees.
• Regularly conduct face to face sessions and ensure timely closure of action identified.
• Prepare and implement employee personal development plans in liaison with the HRBP.
• Train and review employees skill levels and timely address skill gaps through TWI

PaTaMu, Safety Health and Environment, Food Safety & ERM

• Drive and actively participate in 6K, CI, SHE, FSMS, GMP , PaTaMu & ERM activities and initiatives at the department.
• Identify and report all quality, food safety , SHE & ERM issues during daily operations for actions.
• Conduct Root Cause Analysis for missed targets within the Distribution department and timely close identified improvement actions to continually improve the process.
• Ensure timely action closure of all actions relating to PaTaMu, SHE, FSMS & ERM.
• Carry out regular safety tools box awareness sessions and training.
• Organize for hazards spotting and closure of all the potential hazards within the required timelines.
• Offer training support to all the employees on matters of Health and safety within the department.