Key Responsibilities

• Manage the daily scheduling of drivers and ensure delivery targets are met as well as communicate with drivers and customers throughout the delivery process.
• Responsible for meeting on-time performance requirements and ensuring compliance with all safety regulations.
• Resolve transportation problems with urgency and professionalism.
• Record and document information from drivers and distribute it to appropriate departments.
• Develop and implement dispatch strategies to optimize efficiency and reduce costs as well as monitoring driver performance and provide feedback to improve service delivery.
• Conduct regular audits of dispatch and logistics processes to ensure compliance with company policies and regulations.
• Collaborate with other departments to streamline operations and improve customer satisfaction as well as handle customer inquiries and complaints.

Qualifications

• Must have a Bachelor’s degree in logistics/supply chain/transportation function or business-related course.
• Must have integrity with high morals and professional ethical values.
• Demonstrated excellent analytical, problem solving and organisational skills.
• Demonstrated ability to multi-task and work under pressure while meeting strict deadlines.
• Must have excellent communication and interpersonal skills.
• Must be self-driven, focused and goal oriented which includes ability to work remotely.