Key Performance areas and Main Responsibilities

Digital Literacy & Training Support

• The officer will lead initiatives to equip SOS Programme Participants and staff with training courses and certification of digital skills under ICDL & Cisco NetAcad .
• Conduct pre- and post-assessment evaluations to measure skill improvement and certification success rates.
• Assist in delivering digital literacy training, including basic computer skills, productivity tools, and cybersecurity awareness.
• Support the coordination, administration, and tracking of digital training programmes.
• Provide ongoing mentorship and support for participants through blended learning methodologies, including face-to-face, hybrid, and online training models.
• Prepare training reports and student status and share with line manager.

ICT & Digital Services Support

• Provide technical support for virtual workshops, webinars, and online learning initiatives.
• Help coordinate and facilitate virtual events, managing platforms like Microsoft Teams and Zoom.
• Provide basic ICT support, troubleshooting technical issues and escalating when necessary.
• Assist in maintaining well-functioning ICT infrastructure, including computers, networks, and digital collaboration tools.
• Support document digitization and content management on SharePoint.
• Assist in event digital logistics, technical support, and IT preparations.
• Maintain effective communication with stakeholders and compile reports.

Required knowledge, skills, qualifications, ability and behavioural competencies

• A minimum of three years relevant work experience.
• Knowledge of digital literacy and employability skills training methodologies.
• Understanding of ICT and software applications.
• Familiarity with TVETA compliance standards.
• Knowledge of face-to-face, hybrid, and virtual training methodologies.
• Awareness of best practices in adult education and training.
• BSc degree in Computer Sciences/ Information Technology/Information Systems.
• Preferred Certification in Microsoft (MCSE/MCSA) or equivalent.
• Preferred ICDL Certified trainer or equivalent digital literacy certifications or hands-on training experience.
• Advanced knowledge of Microsoft Windows client operating systems.
• Advanced knowledge of Microsoft Office products.
• Hands-on experience with Microsoft Office 365 services.
• Proven experience in conducting training on Microsoft Office, Microsoft Client operating systems and productivity tools.
• Proven experience managing ICT training.
• Willing to Certify new technology training in the shortest possible time.
• Excellent verbal and written English language skills. French/Spanish is a plus.
• Relevant three years of experience in ICT training.
• Preferred Certified Trainer for Microsoft Office Applications and Office 365 Applications or equivalent.
• Preferred Certified Trainer for Microsoft Operating systems.
• TVETA compliance is an added advantage