Requirement for Appointment

• Bachelor Degree in Social Sciences, Communication, International Relations, or its equivalent from a recognized institution.
• A master’s degree is an added advantage.
• Knowledge and relevant work experience of not less than seven (7) years, three (3) of which must have been at senior management level in a public or private sector.
• Demonstrate outstanding professional competence and administrative ability in the management of public affairs.

Duties and Responsibilities

• Coordinate Customer Service activities in the County.
• Develop and coordinate implementation of Customer Service policies.
• Preparation and maintenance of budget estimates for the Customer Service Directorate.
• Advising the County Chief Officer on all Customer Service matters.
• Identify and engage relevant stakeholders in the development and execution of County policies, law and project cycles.
• Initiate and maintain partnership for the directorate resources mobilization and technical support.
• Compile and submit the quarterly and annual Customer Service report to the office of the Director Customer Service.
• Coordinate and draw-up the annual County Consolidated Customer Service calendar/work plan.
• Attend all relevant meetings.
• Oversee the implementation of relevant County policies and other regulatory frameworks.
• Any other duties assigned by the Director Customer Service.