JOB PURPOSE

• To assist in executing debt recovery strategy in reducing the Non-Performing Accounts (NPA) portfolio at the same time report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis

KEY RESPONSIBILITIES

• Keep tracking outstanding debts.
• Plan course of action to recover owed money.
• Locate and contact debtorsthrough structured field visits.
• Negotiate payoff deadlines and payment plans, enforce remedial measures such as restructuring or legal action to be undertaken.
• Handle customers’ questions or complaints.
• Identify gaps in the system and recommend solutions.
• Build trust with debtors.
• Update account status and database regularly.
• Comply with requirements when legal action is unavoidable.
• Keep updated records of debtors unwilling or unable to pay and report to supervisor on the same.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Degree in a Business Management, Accounting, Finance or Business Administration.
• Professional banking qualifications will be added advantage.
• 2 years’ work experience in a bank as a debt collector will be added advantage.
• Experience in working with targets and tight deadlines.
• Knowledge of relevant legal requirements
• Good knowledge of MS Office and databases
• Good negotiation and persuasion skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills.
• High integrity.