Job Purpose

Responsible for implementing and enforcing the management of space utilization, projects installation, acceptance, service provisioning, faults management, preventive maintenance cycle management

Key Responsibilities

1. Providing operational support that will involve monitoring system performance, making defect repairs, testing the application after any changes are made, and tuning.
2. Participating in team activities such as peer code reviews to improve the overall quality of team deliverables.
3. Working collaboratively in cross functional teams to deliver solutions.
4. Managing and supporting 3rd party software developers and other integration partners both internal and external.
5. Research and development of new features, solutions & technologies.
6. Fault management, change management and preventative maintenance activities ensuring maximum MTBF and minimal MTTR
7. Implement and enforce Data Centre procedures pertaining to: i. Space ii. Power iii. Cooling iv. Installation & acceptance v. Change management
8. Analyse trends, undertake root cause analysis, identify key issues and provide clear and concise RCA documentation to facilitate continued improvement.

Qualifications- Academic and Professional

• Bachelors degree in Electronic Engineering or related field
• Higher Diploma in Electrical and Electronic Engineering
• Data centre certification course
• 2 years experience as Data Centre Engineer

Competencies

• Working knowledge of GSM network technology and an understanding how each contract impacts the running of the Telkom Kenya infrastructure
• Planning and organizing.
• Good knowledge of  Telco’s core networks, interconnectivity and customer impact