Job Purpose Statement

Responsible for overseeing adherences to service quality standards in UG/TZ/RW and other non-bank subsidiaries in order to determine if the customer experience services provided are meeting set quality standards. Additionally, the CX Partner is responsible making recommendations to improve the quality of service/processes.

Ideal Job Specifications
Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Proficient in use of relevant MS Office applications and statistical packages.

Desired work experience:

• At least 5 – 6 years working experience in banking, preferably in a customer service role