• We are looking for a Customer Service Representative (Tire Support Specialist) to join our team. This is a full-time position where you will assist consumers, tire installers, and wholesale distributors with inquiries related to specific tires or existing orders.

Role Overview

• Handle incoming calls, chats, and emails
• Provide proactive and professional customer support
• Identify customer needs and deliver effective solutions
• Maintain product knowledge to ensure best-in-class service
• Explain complex processes clearly and guide customers step by step
• Compare product features to guarantee customer satisfaction 

What We’re Looking For

• 6–12 months of customer service experience
• Enthusiasm for solving complex issues 
• Adaptability and versatility to daily challenges
• Retention/selling experience is a plus 
• Consistent employment history
• Technically savvy – must be comfortable with current technology 
• Discretion in handling confidential information
• Spanish language skills are a plus