The purpose of this role is to deliver exceptional customer service by efficiently managing high-volume inbound calls and inquiries related to digital products, claims, and underwriting processes. The role focuses on providing clear, accurate, and timely responses, utilizing CRM tools to log interactions, and generating sales leads through proactive communication. The position ensures compliance with Pacis Insurance guidelines, data protection regulations, and industry standards while driving improvement in CSAT scores through feedback-driven service enhancements and effective resolution of complex queries.