Jobs

Customer Experience Marketing Manager at Bandari Beauty

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 3 years
  • Location Nairobi
  • Job Field Customer Care&nbsp , Sales / Marketing / Retail / Business Development&nbsp

Customer Experience Marketing Manager at Bandari Beauty

Customer Experience Marketing Manager

Key Responsibilities:

  • Lead strategic marketing planning aligned to business growth targets and customer lifecycle goals.
  • Design and execute integrated marketing campaigns across digital, retail, events, influencer, and PR channels.
  • Own the marketing calendar: manage launches, promotions, activations, and seasonal plans with precision.
  • Ensure all marketing activity is grounded in sound commercial logic: contribute to sales forecasting, inventory planning, and ROI analysis.
  • Build and optimize CRM, loyalty, and referral programs to enhance LTV and reduce churn.
  • Translate brand identity into visual and verbal content that is consistent, premium, and magnetic.
  • Collaborate cross-functionally with retail, operations, and finance teams to ensure seamless execution.
  • Track, report, and analyze performance against KPIs; adjust strategy based on data.
  • Identify new growth channels, partnerships, and innovation opportunities.

Qualifications & Experience:

  • 3+ years in marketing, customer experience, or brand strategy roles; beauty, retail, or lifestyle sector experience strongly preferred.
  • Proven track record of developing and executing high-impact marketing initiatives withmeasurable ROI.
  • Strong commercial acumen with experience contributing to sales forecasts, P&L, and strategic business planning.
  • Experience managing cross-channel marketing calendars and customer lifecycle programs.
  • Adept in digital platforms, performance marketing, CRM tools, and analytics.
  • Exceptional leadership, communication, and project management skills.

Method of Application

Interested and qualified? Go to Bandari Beauty on www.linkedin.com to apply

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