- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 years
- Location Nairobi
- Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
Customer Experience Marketing Manager at Bandari Beauty
Customer Experience Marketing Manager
Key Responsibilities:
- Lead strategic marketing planning aligned to business growth targets and customer lifecycle goals.
- Design and execute integrated marketing campaigns across digital, retail, events, influencer, and PR channels.
- Own the marketing calendar: manage launches, promotions, activations, and seasonal plans with precision.
- Ensure all marketing activity is grounded in sound commercial logic: contribute to sales forecasting, inventory planning, and ROI analysis.
- Build and optimize CRM, loyalty, and referral programs to enhance LTV and reduce churn.
- Translate brand identity into visual and verbal content that is consistent, premium, and magnetic.
- Collaborate cross-functionally with retail, operations, and finance teams to ensure seamless execution.
- Track, report, and analyze performance against KPIs; adjust strategy based on data.
- Identify new growth channels, partnerships, and innovation opportunities.
Qualifications & Experience:
- 3+ years in marketing, customer experience, or brand strategy roles; beauty, retail, or lifestyle sector experience strongly preferred.
- Proven track record of developing and executing high-impact marketing initiatives withmeasurable ROI.
- Strong commercial acumen with experience contributing to sales forecasts, P&L, and strategic business planning.
- Experience managing cross-channel marketing calendars and customer lifecycle programs.
- Adept in digital platforms, performance marketing, CRM tools, and analytics.
- Exceptional leadership, communication, and project management skills.
Method of Application
Interested and qualified? Go to Bandari Beauty on www.linkedin.com to apply

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