WHAT YOU WILL DO

• Welcome calls to new customers
• Early-stage debt collection (reminders and follow-ups)
• Ongoing customer support through call, WhatsApp, and other channels
• Assist in onboarding and training new team members as the product scales
• Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
• Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
• Collaborate with the CRM teams to improve customer interaction flows

WHAT YOU NEED

• Minimum 1 years’ experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
• Strong communication skills in English and Swahili
• Experience working with CRM tools and call center systems
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
• Strong organizational skills and attention to detail

ADDED ADVANTAGE:

• Experience supporting financing or credit-based products
• Background in launching or supporting new business units