Lead and manage HR functions to support Transnep’s strategic goals. Oversee talent acquisition, employee relations, performance management, compliance, and drive culture, continuity, and productivity in the financial and insurance sector.

Key Responsibilities:

• Implement and update HR policies, procedures, manuals; ensure compliance with Kenyan labour laws
• Manage employee lifecycle: workforce planning, recruitment, onboarding, engagement, separation
• Coordinate performance management, appraisals, development planning
• Identify training needs; organize learning and development programs
• Support disciplinary procedures, conflict resolution, grievance handling
• Maintain employee records, contracts, documentation in HRIS
• Support payroll: compile HR data, verify leave/attendance, calculate salaries and deductions
• Administer benefits: insurance, pension, wellness; point of contact for queries
• Prepare HR reports: headcount, turnover, compliance, disciplinary metrics
• Ensure HR support for compliance: KRA, NSSF, NHIF, OSHA, regulatory bodies
• Participate in audits: provide documentation, clarify compliance and policies
• Foster culture: employee engagement, recognition programs, internal communication

Qualifications:

• Degree in HR Management, Business Admin, or related field
• Certified Human Resource Professional (CHRP) or equivalent
• Knowledge of Kenyan Labour Laws and HR compliance
• Insurance sector experience (advantageous)

Experience:

• Minimum 5 years in HR, preferably in insurance or financial services

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Drive acquisition, retention, and profitability of general insurance business. Develop risk solutions, manage client relationships, ensure service delivery, coordinate underwriting, ensure compliance, identify market opportunities, and deliver high service standards.

Key Responsibilities:

• Drive new business acquisition across corporate, SME, and individual segments
• Prepare insurance proposals, quotations, and tender submissions
• Negotiate policy terms and premiums with underwriters
• Process policy renewals, endorsements, amendments; ensure client satisfaction
• Support clients on policy inquiries, endorsements, documentation, payments, and claims
• Assist claims team in negotiating problematic claims with insurers
• Monitor market, underwriting, and regulatory trends; recommend insurance solutions
• Provide production reports: pipeline status, retention, portfolio growth
• Build and maintain client, insurer, and stakeholder relationships; manage business pipeline
• Conduct policy reviews to align with evolving risk exposures
• Support business development via events, product launches, seminars
• Maintain client and policy records; ensure data integrity
• Collaborate with sales support, admin, and finance teams; uphold service standards

Qualifications:

• Degree in Insurance, Risk Management, Business Admin, or related field
• Diploma in insurance or equivalent professional certification, AIIK or COP qualifications

Experience:

• 5+ years in general insurance (underwriting, brokerage, or sales)

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