• As a Backend Developer at Savannah Informatics, you will design, build, and optimize scalable backend systems that empower healthcare facilities across the region. This role requires a strong foundation in backend technologies, advanced problem-solving skills, and a deep understanding of system architecture to ensure reliability, performance, and security.
• The ideal candidate thrives in a fast-paced, collaborative environment and is passionate about making an impact in healthcare technology.

​Responsibilities

This individual will be responsible for:

• Develop efficient and scalable backend code, adhering to coding standards, to meet business needs
• Design and implement scalable, maintainable, and high-performance backend systems tailored to business and user needs.
• Enhance existing backend code for optimal performance and maintainability through refactoring and optimization
• Collaborate with front-end developers to develop and maintain APIs (GraphQL and REST) to seamlessly integrate front-end systems with backend logic
• Partner with product managers, system architects, and other stakeholders to translate user requirements into robust technical solutions.
• Analyze backend system performance and identify opportunities for improvement based on user and system metrics.
• Develop and maintain unit tests, integration tests, and automated testing suites to ensure the reliability and stability of the backend codebase
• Expand software functionality by implementing new features while considering user feedback and compatibility
• Evaluate and prioritize feature requests based on feasibility, impact, and alignment with the software’s direction
• Translate user requirements into effective technical solutions, collaborating with cross-functional teams
• Contribute to the development of clear and comprehensive technical documentation that outlines the architecture, functionality, and usage of backend components
• Implement best practices in security, including user authentication, authorization, and data protection.
• Ensure backend systems comply with relevant standards and regulations in the healthcare sector.
• Continuous learning, sharing knowledge, and staying updated with backend development trends and technologies

Skills

 The ideal candidate for this position should have the following:

• Advanced understanding of principles in system design to create scalable, reliable and maintainable backend solutions.
• Proficient in Golang and/or Python, with experience in other backend languages being an advantage.
• Strong understanding of API design principles, including experience with GraphQL and REST.
• Familiarity with Object Relational Mappers (ORMs) and the ability to design and manage relational database schemas effectively.
• Knowledge of event-driven programming and asynchronous processing.
• Ability to integrate backend systems with other components and external services.
• In-depth understanding of server-side templating languages
• In-depth understanding of security & compliance best practices
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Experience with writing unit tests, integration tests, and end-to-end tests to ensure code quality and reliability.
• Proficient understanding of version control tools, enabling effective collaboration and code management.

Qualifications

• Bachelor’s degree in a science-related field or relevant experience.
• Proven solid knowledge and experience in programming applications, programming language and technical terminology.
• Proficient in database query languages.
• Knowledge of operating systems for development, special emphasis on Mac OS, and Linux

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We are looking for a Client Relationship & Events Manager responsible for strengthening and scaling Savannah Informatics’ client relationships through structured client management, capacity-building programs, and high-impact regional and local workshops and events. The role owns the planning and delivery of client-facing events, including agendas, speakers, logistics, content, and feedback loops. It also drives knowledge building for client teams and leads product launches to ensure adoption, excitement, and measurable client outcomes.

Key Responsibilities

• Client Relationship Management
• Own a portfolio of key accounts (or a defined region) with clear relationship KPIs and engagement plans.
• Build and maintain strong relationships with client executives, administrators, and operational teams.
• Run structured governance: Quarterly Business Reviews (QBRs), monthly check-ins, action tracking, and escalation follow-through.
• Maintain a client stakeholder map ie. roles, influence, champions, decision makers and a relationship health score.
• Coordinate internally with teams such as Product, Support, Tech, Field teams to ensure client priorities are understood and delivered.
• Workshops, Regional & Local Events
• Design and execute a calendar of client workshops/events aligned to business goals this includes; adoption, compliance, revenue outcomes, user competence.
• Own end-to-end event delivery: concept, objectives, agenda, invite list, speakers, venue/virtual setup, run-of-show, and post-event reporting.
• Identify and curate speakers including but not limited to internal SMEs, client champions, partners and support them with briefs and presentation templates.
• Ensure consistent quality and brand experience across all events.
• Manage event budgets and vendors like venue, AV, catering, printing, travel where applicable.
• Knowledge Building & Capacity Building
• Build a structured enablement program for client teams: onboarding refreshers, advanced training, role-based learning tracks, and refresher clinics.
• Create and maintain training assets: agendas, facilitator guides, slide decks, FAQs, job aids, and post-training assessments.
• Coordinate training delivery with regional Client Success teams and track attendance, competency, and outcomes.
• Capture common challenges and learning needs and feed insights into Product and Support for continuous improvement.
• Product Launches
• Lead client-facing product launch planning and execution that is new features, enhancements, rollouts.
• Create launch plans including: target audience, messaging, release notes/announcements, demos, training, and adoption monitoring.
• Organize launch events/webinars and ensure materials are client-ready; clear, practical, and outcome-focused.
• Track launch success through adoption metrics, user feedback, and post-launch stabilization issues.
• Measurement, Reporting & Continuous Improvement
• Own reporting for relationship KPI performance and events impact i.e. attendance, satisfaction, adoption lift, training outcomes.
• Run post-event feedback loops: surveys/NPS, debriefs, and improvement actions.
• Maintain a central tracker for events, training sessions, stakeholder engagements, and outcomes.
• Contribute to the Client Success playbook and standard operating procedures for events and client communications.

KPIs / Success Measures

• Client relationship health score per account or region and improvement over time
• Support for client retention and renewals through influence and enablement
• Workshops and events delivered compared to plan, tracking quarterly and annual calendar adherence
• Event attendance and engagement rates, including invited versus attended and participation levels
• Training effectiveness measured by pre- and post-assessment improvements, reduced repeat tickets, and confidence scores
• Product launch adoption, including feature usage growth, time to adoption, and rollout completion rate
• Client satisfaction for events, using CSAT/NPS scores, speaker ratings, and qualitative feedback
• Quality of execution, including adherence to run-of-show, stakeholder management, and timely post-event reporting

Required Qualifications & Experience

• Bachelor’s degree in Business, Communications, Public Health, IT, Health Informatics, or related field.
• 4–7 years’ experience in client management, customer success, training/enablement, events/program management, or partnerships.
• Proven ability to plan and execute workshops/events end-to-end (in-person and virtual).
• Strong stakeholder management skills; comfortable engaging executives and operational teams.
• Experience creating training content and facilitating sessions or coordinating facilitators.
• Strong project management, organization, and attention to detail.
• Comfortable working in a fast-paced health-tech environment with multiple stakeholders.

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