Job Description

• Platform Design, Deployment & Optimisation
• Leads development test and platform management, translating customer, business and technical requirements into components of a service
• Identify critical design areas, parameters and opportunity areas early in the development process and those that need improvement downstream
• Stay ahead of the curve on leading practice platform technologies and Incorporate research into solution design and deployment processes
• Develop lasting, innovative, simple platforms (including architecture when appropriate) to satisfy business and customer requirements and align with the long-term plan for the platform and broader technology objectives of: Self-service, testability, reusability, stability & resilience
• Apply deep technical expertise, design thinking & problem solving skills to solve complex technical problems and enable the teams to deliver high quality solutions
• Identify & Select the appropriate internal or external technologies to deliver the platform service
• Applies excellent judgement and identifies and continuously improves on development practices
• Develop solution design blueprints and validation collateral and facilitate alignment on solution blueprint and designs across the value chain
• Lead the planning and design of the platform delivery system and define associated tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete platform that meets KPIs
• Lead the development and deployment lifecycle for ‘platform / platform components as a service’
• Design & implement test automation and ensure reusability across the teams
• Lead efforts to validate architectural, product or service solutions and innovations
• Continually develop initiatives to reduce and optimize operational costs & increase strategic & operational efficiency through solution designs
• Identify, develop & maintain platform standards and best practices, and drive adoption across multiple service teams
• Define and implement SLA, OLA & quality metrics, best practices, and patterns to be applied across the platform
• Strategically & operationally monitor Platform services to standard and proactively identify and mitigate risk
• Use production performance monitoring and customer data to make / inform technical design and implementation decisions
• Take full accountability for end-to-end platform quality, completeness and resulting user experience for the life of the product / service
• Use & test the platform regularly to deeply understand it and discover & implement ways to improve it
• Resolve issues throughout the life of the platform, including those outside of the immediate area of responsibility as needed; lead discussions with peers to take action to ensure the sustainable success of the platform
• Provide leadership within the business by developing innovative methods for measuring the customer experience, and use this data to identify and drive platform improvements
• Leverage systems & processes to measure, monitor and manage the performance of platforms ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• Translate performance data into insights for technical service & solution improvement and enhancement (across technical teams)
• Align teams to service Improvement & innovation plan requirements and influence effective implementation
• Lead the design of process or technology solutions that identify and resolve platform, system, deployment, and environmental issues.
• Identify new and emerging practices for managing problems within the area and lead the adoption of new practices, across groups or disciplines with the aim of improving analytical capabilities
• Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing efforts or applying deep subject matter expertise to restore service with minimal disruption to the customer and business
• Positively contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization where it makes sense to do so
• Accountability: Financial & Cost Optimization, Risk & Governance
• Take full accountability for delivering an optimal Platform Engineering cost model
• Analyse operational cost data, identify cost-savings & efficiencies and influence the business to adopt these efficiencies across multiple service teams
• Understand & contribute to the delivery of an optimal cost : serve of Platforms as a service
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Hold accountability for all risk associated with platform engineering decision making
• Apply & maintain all Group risk (e.g. Architecture, development etc.), governance, compliance & regulatory standards and frameworks
• Update & or develop & maintain all application documentation as per the organization technical standards and risk / governance frameworks
• Accountability: People
• Cascade platform direction across teams and ensure team alignment on platform direction, performance objectives, plans and prioritization
• Build / contribute to a high performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Assume one stop shop accountability for the right people in the right teams to deliver on our platform strategy (always!)
• Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
• Seek out opportunities for collaboration across groups, ensure that cross-team commitments are set, and achieves scale in team work efforts by enabling the work of others
• Proactively lead the implementation of agile practices, remove barriers to success and ensure seamless delivery in a continuously changing work environment
• Identify and develop needed skills (self and others) in a way that is best-suited to the service design and that maximizes delivery efficiency
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution
• Conduct peer reviews, testing, problem solving within and across the broader team
• Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Education

• Bachelor’s Degree: Information Technology

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The Lead SASE WAN Engineer will be responsible for designing, implementing, and maintaining secure, high-performing SASE network solutions, with a strong focus on Zscaler, SD-WAN, and related technologies. This role will collaborate with cross-functional teams to ensure end-to-end platform delivery, aligning technical strategies with business goals while adhering to modern infrastructure and security standards. The engineer will lead troubleshooting efforts, maintain operational documentation, and continuously assess security gaps to enhance network resilience. A key part of the role includes mentoring junior engineers and driving automation across the platform engineering lifecycle.

Job Description

• Interface with business applications teams, monitor and troubleshoot the SASE solution to ensure optimal performance and availability.
• Produce and maintain high quality operational documentations for SASE to ensure a well-managed and mature infrastructure.
• Provide implementation support and troubleshooting assistance for SASE related issues.
• Support the future end-to-end SASE Architecture Architect
• Positively contribute to the organisation wide platform & engineering strategy & the achievement of end-end ‘Platforms as a Service’
• Collaborate across the tech value chain (CSO, CTO, etc.) to help the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
• Assess security gaps in current design and processes, maintaining market and vendor awareness of both trends and advancing capabilities in alignment to the transformational program goals.
• Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
• Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem

Accountability: Platform Development & Delivery Management

• Ensure the most optimal design & deployment of technical solutions in the organization (via pipeline – not manually)
• Maintain or enhance SASE Solution systems components and services to ensure that infrastructure is in a vendor/bank -supported and standards-compliant state.
• Leverage the required expert level (own) skill & knowledge in platform engineering. architecture & Infrastructure, design and manage all development & development practices & outputs across feature teams
• Guide & ensure the delivery of quality development (code) based on own experience platform engineering
• Effectively manage the platform delivery pipeline & associated releases for maximum customer impact & minimum business risk
• Coach & Mentor junior engineers on technical competencies to effectively deliver on platform stability.

Person Specification

• Excellent verbal and written communication skills, including the ability to produce high quality technical documentations.
• Strong technical/network hands-on background
• Self-starter, able to work unsupervised in addition to being a strong team player.
• Ability to work under pressure.
• Ability to work and adapt to an increasingly global operating model.
• An understanding of the project lifecycle and Agile Principles with emphasis on validation and live implementation phases.
• Skilled in incident, problem and change management.
• Strong understanding of network protocols
• Experience in engaging in all aspects of the design and implementation of an organization’s hosting environments.