• We are looking for a Senior Enterprise Solutions Architect – MS Dynamics 365 to design and implement enterprise-grade solutions that digitize and scale our warehouse and finance operations across Africa.

In this role, you would be responsible for:

• Managing end-to-end implementations of Microsoft Dynamics 365 F&O solutions, from requirements gathering to post-go-live support
• Designing and configuring Supply Chain Management modules including warehouse management, inventory, logistics, procurement, and manufacturing
• Architecting Finance modules including landed cost, invoicing, tax compliance, and financial reporting
• Driving digital transformation of operations through D365 optimization and automation initiatives
• Serving as the Dynamics 365 expert, advising teams on optimal platform utilization and integration strategies
• Collaborating with Product Managers and Engineers to translate business requirements into technical solutions
• Ensuring inventory management meets financial and audit compliance requirements through proper system configuration
• Providing training and support to end-users across warehouse operations, finance, and other business units
• This is a fully remote role reporting to the Head of Engineering – Acquisition Sales and working within the UTC -1 through UTC+3 time zones.

Your application should demonstrate:

• 5+ years designing, configuring, and deploying Microsoft D365 Finance & Operations solutions
• Strong background in ERP concepts including supply chain, warehouse management, inventory, and finance operations
• Experience managing complex stock movements, reverse logistics, and repair tracking systems
• Proven track record of end-to-end D365 F&O implementations from requirements gathering to post-go-live support
• Experience with multi-phase, multi-country, enterprise-wide implementations
• Ability to work with diverse, distributed teams across multiple countries
• Strong analytical and problem-solving skills with experience in data-driven decision making
• Experience with agile methodologies and cross-functional team collaboration
• Nice to have: Microsoft Dynamics 365 certifications (MB-300, MB-330), experience with Power BI/SSRS, background in financial services or emerging market

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As a Telesales Representative, you will play a key role in driving sales growth by connecting with existing customers over the phone. You will effectively introduce and sell M-KOPA’s innovative products, achieving and exceeding sales targets while building strong and lasting customer relationships. Your contributions will directly support our mission of making essential products and services accessible to all.

Expertise

• Our ideal candidate is passionate about sales, customer engagement, and achieving targets. You will have:
• Qualifications: Bachelor’s degree/diploma in Business Management or a related field.
• Experience: At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.

Skills:

• Strong verbal and written communication skills.
• Excellent presentation, coaching, and people skills.
• Result-oriented mindset with a focus on achieving and exceeding sales targets.
• High ethics and integrity in all customer interactions.

Key Responsibilities

• Sales Excellence: Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
• Customer Engagement: Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
• Quality Standards: Maintain high call quality benchmarks by delivering accurate and complete information to customers.
• Productivity Goals: Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
• Feedback and Reporting: Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.