Key Responsibilities;

• Loan Sales and Processing:
• Identify and assess potential loan applicants, including evaluating their credit worthiness.
• Promote loan products and services to customers, explaining terma and conditions.
• Assist customers in completing loan applications and documentation.
• Ensure compliance with company lending policies and regulatory requirements.
• Insurance Product Sales:
• Promote insurance products to customers and explain their benefits.
• Meet or exceed assigned targets for insurance product sales to contribute to non-funded income growth.
• Educate customers on the importance of insurance coverage.
• Customer Relationship Management:
• Cultivate and maintain strong relationships with existing and potential customers.
• Address customer inquiries, concerns and requests related to loans and insurance products.
• Gather customer feedback and relay it to the Branch Manager for improvement.
• Loan Disbursement and Collections:
• Assist in the loan disbursement process to ensure a smooth and efficient experience for customers.
• Monitor loan portfolio quality and assist in collections efforts when necessary.
• Collaborate with the Branch Manager and Credit Operations team to maintain a collection rate of 90% or higher.
• Regulatory compliance:
• Ensure all loan and insurance transactions adhere to regulatory requirements and company policies.
• Maintain accurate records and documentation for audit purposes.
• Reporting:
• Provide regular reports on loan and insurance product sales to the Branch Manager.
• Collaborate with the Branch Manager to analyze performance data and identify areas for improvement.

Qualifications & Experience

• Diploma in Finance, Accounting, Business Administration, Banking & Finance, or related field.
• Minimum 2 years’ experience in credit appraisal, loan processing, or lending operations.
• Strong analytical, customer relationship, and communication skills.
• Knowledge of credit policies, regulatory requirements, and loan management systems.