Key Responsibilities

Credit Assessment & Processing:

• Assist in screening and assessing loan applications to ensure completeness and accuracy.
• Support verification of customer information, documentation, and collateral.
• Help prepare credit appraisal reports for review by the Credit Officer.
• Support the loan approval and disbursement process in line with company policies.

Customer Onboarding & Support:

• Guide customers through the loan application process and explain product features.
• Respond to client inquiries and provide timely customer support.
• Assist in maintaining strong relationships with clients by ensuring excellent customer service.

Loan Monitoring & Follow-Up:

• Monitor active loans and follow up with clients on repayment schedules.
• Support early-stage collections by reminding clients of upcoming or overdue payments.
• Maintain accurate and updated client records.

Reporting & Administration:

• Assist in preparing daily, weekly, and monthly credit activity reports.
• Maintain proper filing and documentation of customer information.
• Support credit team operations and administrative duties as required.

Requirements

• Diploma or Bachelor’s degree in Business, Finance, Accounting, Banking, or a related field.
• Strong interest in credit management, lending operations, and financial services.
• Good analytical, communication, and customer service skills.
• Proficiency in MS Office applications.
• High level of integrity, willingness to learn, and strong attention to detail.