Position Summary

• We are seeking a highly organized, proactive, and customer-focused Communication and Client Relations Officer to join our dynamic team. The successful candidate will play a key role in managing all aspects of client communication, relationship management, and service delivery within our fast-paced training and consulting environment. This role requires excellent interpersonal skills, a passion for client satisfaction, and the ability to coordinate cross-functional efforts to enhance client experience and build long-term partnerships.

Key Responsibilities

Client Communication & Support

• Serve as the primary point of contact for clients via email, phone, WhatsApp, and social media, ensuring timely, professional, and courteous communication.
• Review and process training registrations, maintaining accuracy and confidentiality of participant data.
• Send confirmation emails, training materials, and logistical details to registered participants in a timely manner.
• Respond promptly to inquiries regarding training schedules, venues, fees, program content, and other related information.
• Coordinate and ensure smooth communication between clients and internal departments to resolve inquiries and provide real-time solutions.

Client Relationship Management

• Build and maintain strong, positive relationships with clients to foster loyalty and repeat business.
• Follow up with clients after training sessions to collect feedback, testimonials, and identify areas for improvement.
• Support business development initiatives by identifying potential clients, nurturing leads, and assisting in proposal development.
• Maintain our client database (CRM) with accurate, updated records of interactions, preferences, and engagements.
• Organize and support client appreciation events, networking functions, and engagement campaigns.

Administrative & Logistical Coordination

• Coordinate clients’ logistics including hotel reservations, visa processing, airport transfers, and other travel arrangements.
• Support clients during their stay by organizing local tours and cultural visits to enrich their overall experience.
• Prepare and maintain documentation, reports, and records related to client interactions, training logistics, and communication workflows.
• Collaborate with internal teams (training, finance, marketing, operations) to ensure seamless delivery of training programs and services.

Marketing & Communication Support

• Assist in implementing marketing and communication strategies to promote our training programs and consulting services.
• Contribute to content creation for newsletters, social media, and promotional materials.
• Manage and monitor client engagement across digital platforms and ensure brand consistency in all communications.
• Support the development of marketing campaigns to attract and retain clients.

Business Development & Partnership Support

• Identify new partnership opportunities with organizations, associations, and corporate clients.
• Assist in preparing proposals, presentations, and other business development materials.
• Participate in networking activities, conferences, and exhibitions to promote our brand and services.

Qualifications & Experience

• Bachelor’s degree in Communication, Marketing, Public Relations, Business Administration, or a related field.
• A minimum of 3 years’ experience in communication, client relations, or administrative roles is required, preferably in a training, research, or consulting environment.
• Proven track record of managing client relationships and delivering exceptional customer service.

Key Skills & Competencies

• Communication Skills: Exceptional written and verbal communication abilities with a professional and approachable demeanor.
• Customer Service: Strong customer-centric orientation, with the ability to manage client needs, complaints, and expectations with empathy and tact.
• Organizational Skills: Excellent multitasking and time management abilities; able to meet tight deadlines without compromising quality.
• Technical Proficiency: Advanced skills in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems, email marketing tools, and social media management platforms.
• Team Collaboration: Ability to work collaboratively with internal teams and external partners to achieve common goals.
• Problem Solving: Resourceful, solution-oriented, and capable of handling issues quickly and effectively.
• Business Development Acumen: Demonstrated ability to foster partnerships, identify opportunities, and support revenue-generating initiatives.
• Attention to Detail: High level of accuracy and consistency in client communications, recordkeeping, and logistical coordination.

Personal Attributes

• Professional, energetic, and approachable demeanor.
• Strong sense of accountability and ownership.
• High emotional intelligence and interpersonal sensitivity.
• Self-motivated, proactive, and adaptable to changing priorities.
• Passion for client engagement, communication, and continuous improvement.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Professional development and training opportunities.
• Dynamic and collaborative work environment.