Principle Accountabilities

• Accurate and timely reports indicating status of overdue accounts, recovery efforts, and performance indicators.
• Effective management of delinquent accounts leading to improved Portfolio at Risk (PAR) performance.
• Comprehensive documentation of all customer interactions, repayment arrangements, and follow-up activities.

Key Competencies and Skills

• Knowledge of CRM software and Microsoft Office Suite – Intermediate excel skills
• Solid customer service attitude with excellent negotiation skills
• Knowledge of KYC/AML compliance requirements
• Astute product knowledge
• Knowledge of portfolio management
• Commercial acumen
• Analytical skills
• Knowledge of relevant laws and regulations governing debt collection practices
• Proficiency in evaluating credit risk and making informed decisions on debt repayment plans based on risk assessment.
• Familiarity with credit scoring systems and models to evaluate credit risk accurately.

Minimum Qualifications, Knowledge and Experience

Academic and Professional Qualifications

• A bachelor’s degree in Finance, Business, or a related field is preferred.

Experience

• Minimum 2 years’ work experience in Credit, Lending, Debt Management, Collections, or Credit Analysis.