Role Definition:

We are seeking a proactive and detail-oriented professional to join our collections team. The Collections Agent will be responsible for managing missed payment procedures, handling a high volume of emails and calls, and performing various administrative tasks to support the department’s daily operations.

Required Qualifications:

• Exceptional attention to detail and accuracy in documentation
• Strong judgment and decision-making abilities
• Capacity to analyze multiple factors within a file to determine the best outcome for both the client and the company
• Effective time management and ability to prioritize tasks in a fast-paced environment
• Demonstrated ability to work independently with minimal supervision
• Excellent written and verbal communication skills
• Ability to manage and process a high volume of emails and calls efficiently

Assets / Nice-to-Have Skills:

• Strong problem-solving skills and a customer-focused mindset
• Experience in collections or a related field
• Bilingualism (especially in Spanish or French) is a strong asset