Operations Management

• Oversee and coordinate day-to-day operations of the centre.
• Ensure effective implementation of organizational policies, procedures, and programs.
• Monitor and manage the centre’s operational budget, inventory, and procurement processes.
• Ensure the facility is clean, safe, and well-maintained.

Staff Management

• Supervise, support, and evaluate staff performance, including clinicians, administrative, and support staff.
• Facilitate staff scheduling, leave management, and task allocation.
• Identify training needs and coordinate capacity-building sessions.
• Foster a collaborative and positive working environment.

Client Services

• Ensure timely and quality service delivery to all clients and beneficiaries.
• Address and resolve client complaints or feedback professionally and promptly.
• Promote a culture of customer service excellence within the centre.

Compliance and Reporting

• Ensure compliance with health, safety, legal, and ethical standards.
• Maintain accurate records and reports related to service delivery, staff, and operations.
• Prepare and submit regular reports to management on centre performance.
• Support internal and external audits and evaluations.