Overall Responsibility:

• To develop, implement and maintain an efficient ICT system for the company

Objectives:

• Efficient and effective ICT system;
• Safe custody of data;
• Effective support to staff;
• Achievement of set performance targets.

DUTIES AND RESPONSIBILITIES:

An officer at this level will be answerable to the Managing Director. Duties and responsibilities will entail:

• Oversee the planning and implementation of new systems and improvements to the supporting infrastructure: servers, operating systems, storage, networks (LAN, WAN & internet) and operations systems (billing, meter reading) while ensuring such systems conforms to Omwasco policies, procedures and standards.
• Ensure that consumers have access to affordable and sustainable services through the use of ICT by providing technical assistance to the organization in order to optimize  adoption and use of ICT systems that render information/services to consumers; namely but not limited to: Website, billing system, meter reading system, customer complaints system (namely Maji voice), accounting systems, Human resources systems and other systems that may be acquired from time to time.
• Coordinate resolution of consumer issues arising from the use of ICT systems as described above and ensure that relevant departments are notified of these issues to carry out corrective action.
• Implement, track and monitor ICT security controls (firewall, Antivirus, network access permissions, and access control).
• Ensure ICT infrastructure assets are secured, used and maintained responsibly.
• Liaise with service providers and enforce service level agreements to ensure that the agreed service level agreement requirements are met.e.g on internet service
• Monitor ICT systems and business application platforms at all levels and implement action plans to improve their reliability and ensure the security and availability of data and systems are maintained.
• Keep abreast with changes in technology and advise management on upgrades or purchase of new technology, as appropriate and recommend adoption of effective service delivery solutions.
• Implementation and management of emailing, internet/website and the intranet for secure information dissemination for both inter/ external use and to ensure OMWASCO website is regularly updated and complies with website transparency guidelines as prescribed by the regulator.
• Development, implementation and management of comprehensive ICT strategy/policy including geographical information systems (GIS). In regard, the officer will offer advice to management on all matters relating to ICT to ensure that decisions are made based on standard procedures and practices.
• Perform any other duties as assigned from time to time.

For appointment to this position, a candidate must have:

• Bachelor’s Degree in computer science, Information and communication technology, Information Systems or equivalent from a recognized university in Kenya.
• Minimum of 5 Years in ICT roles, at least 3 in a supervisory capacity in a busy institution. 
• Professional certification such as Cisco, Certified Network Professional (CCNP), CCNA, MCSE, MCSA, MCSD or its equivalent.
• Must fulfil the requirements of Chapter Six of the Constitution.

Key Competencies and Skills:

• Should possess strong problem solving skills.
• Demonstrated outstanding administrative and managerial capability in the management of ICT services, preferably in the public sector.
• Must have a sound sense of integrity and the ability to maintain confidentiality.
• Must be self-motivated and able to work under minimum supervision.
• Ability to work under pressure, adhere to strict deadlines and deliver results.
• Must have strong leadership skills and team- building ability.

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Overall responsibility

• Effective management of the Company’s Human Capital and supervision of the administrative functions of the company.
• Responsible for developing, implementing and effectively managing Human capital and Administration policies, strategies, systems and processes and ensures these are aligned to the corporate strategic objectives and increase productivity and enhance organizational effectiveness.

Job Specifications:

• Bachelors’ Degree in Human Resources Management from a recognized Kenyan University.
• At least five (5) years relevant working experience after graduation in the Human Resources field in a busy public institution at a supervisory level.
• Full member of the Institute of Human Resources Management (IHRM) with an activepractising license and in good standing.
• CHRP (K) or Higher National Diploma
• Proficient in Ms. Word and excel spreadsheets
• Fluent in both English and Swahili
• Understanding of Labour Laws.
• Computer Knowledge and understanding of ERP system.
• Report Writing Skills, Demonstrated High Performance and Leadership in previous roles. (SHOW EVIDENCE)
• A leadership or management course training lasting more than 6 weeks shall be an added advantage.
• Demonstrated track record in change management and transformative leadership.
• Must fulfill the leadership and integrity criteria under the Constitution Chapter 6 and attach the following documents not older than 3 months at the date of submission:
  • Certificate of Good Conduct from Directorate of Criminal investigations (DCI)
  • Clearance Certificate from accredited Credit Reference Bureau (CRB)
  • Clearance Certificate from Higher Education Loans Board (HELB)
  • Valid Tax Compliance Certificate from Kenya Revenue Authority (KRA)
  • Clearance Certificate from Ethics and Anti-Corruption Commission (EACC)

Skills and Competencies

• Possess analytical, planning and leadership skills;
• Strategic and innovative thinking;
• Ability to prepare and present briefs under pressure and meet tight deadlines;
• Be digital literate and conversant with computer online and platform applications;
• Possess good oral and written communication skills including report writing;
• Demonstrate a high degree of professionalism and competence in the work performance;
• Possess negotiation and conflict resolution skills;
• Resource mobilization skills; and
• Have good interpersonal, negotiations and high leadership qualities.

Key Competence and Skills

• High level of integrity and maturity including team working/ building skills
• Public Relations Skills
• Ability to work under pressure and multitask
• Ability to drive change and innovations
• Professional in good standing
• Planning Skills
• Sound Judgement

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