Job Ref. No: JLIL 320

Role Purpose

• The role holder will assist in driving dynamic marketing strategies to promote Jubilee Life’s insurance products, amplify the Jubilee Life brand, and engage customers and stakeholders effectively. The role encompasses assisting in executing marketing campaigns, supporting agency networks, managing social media, ensuring operational efficiency, and upholding compliance to strengthen brand presence and contribute to organizational growth.

Main Responsibilities

Jubilee Life Brand Promotion

• Assist in driving impactful marketing initiatives to enhance the Jubilee Life brand’s visibility, credibility, and appeal among customers, agents, and industry partners.
• Assist in developing and executing public relations strategies to strengthen the company’s corporate image through media engagement, press releases, and thought leadership content.
• Ensure consistent brand identity across all marketing channels, aligning with Jubilee Life’s values of trust, innovation, and excellence.
• Foster positive relationships with stakeholders and partners to reinforce brand loyalty and promote Jubilee Life’s market leadership in insurance.

 Marketing Strategy and Planning

• Assist in formulating and implementing marketing strategies to boost market share and promote Jubilee Life’s insurance products.
• Conduct market research and competitor analysis to identify customer preferences, market trends, and growth opportunities.
• Assist with aligning marketing initiatives with product launches and business objectives to drive customer acquisition and retention.
• Assist with developing strategic marketing plans that enhance Jubilee Life’s competitive positioning in the insurance industry.

Campaign Execution and Operational Excellence

• Assist in planning and executing marketing campaigns across traditional and digital media platforms to drive customer engagement and lead generation.
• Monitor and manage marketing budgets, ensuring cost-effective delivery and timely issuance of Local Purchase
• Orders (LPOs) and supplier payments.
• Oversee accounting, distribution, and stock levels for merchandise, ensuring efficient inventory management and availability.
• Leverage analytics tools to track campaign performance, prepare weekly and monthly marketing reports, and optimize future initiatives.

Stakeholder Engagement and Communication

• Provide marketing support to agency networks, including branded materials, training, and promotional tools to enhance agent performance and sales.
• Create and manage engaging social media content, including content creation, scheduling, and query resolution, to build brand loyalty and engagement.
• Collaborate with external stakeholders (e.g., media, vendors, partners) to execute promotional activities and events that elevate Jubilee Life’s presence.
• Develop customer communications, such as newsletters and announcements, ensuring clarity, relevance, and alignment with brand standards.

 Compliance and Corporate Governance

• Ensure all marketing activities comply with insurance industry regulations, Jubilee Life’s policies, and ethical standards.
• Maintain transparency in budget tracking, campaign performance reporting, and merchandise inventory management.
• Adhere to data protection and privacy standards in digital and customer-facing campaigns, mitigating risks in marketing operations.
• Review marketing materials for accuracy, legality, and alignment with Jubilee Life brand guidelines to uphold corporate governance.

People and Culture

• Cross-Functional Collaboration. Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index. Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Cultural Alignment Index (CAI). Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution. Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy. Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Key Competencies

• Brand Promotion. Expertise in elevating brand visibility and credibility through marketing and public relations.
• Creativity and Innovation. Ability to develop innovative campaigns and content that resonate with target audiences.
• Communication Skills. Strong written and verbal skills for crafting compelling messages and engaging stakeholders.
• Organizational Skills. Excellent time management and multitasking to manage campaigns, events, and budgets.
• Analytical Skills. Proficiency in analyzing campaign performance and market research to drive strategic decisions.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Relevant marketing-related certifications (e.g., Digital Marketing, CIM, or equivalent) will be an added advantage.
• Minimum 2-3 years’ experience in a marketing role, preferably in the insurance or financial services industry.
• Proven experience in brand promotion, public relations, social media management, and event coordination.

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Job Ref. No. JHL032

Role Purpose

• The Senior Business Process Analyst is responsible for identifying, documenting, analysing, and improving business processes through process review and reengineering initiatives. This is to drive business efficiency through standardization and definition of process performance metrics to inform continuous improvement. The role involves working with crossfunctional teams to achieve optimal business processes for the organization while managing systematic process changes with all stakeholders to ensure business operations are consistent with updated processes.

Main Responsibilities

Strategic Responsibilities:

• Develop and implement business process strategies aligned with the company’s overall strategic objectives.
• Identify opportunities for process improvement and innovation to enhance business performance and competitiveness.
• Collaborate with senior management to define business process priorities and initiatives.
• Lead the development of business process models, roadmaps, and frameworks to support strategic initiatives.
• Evaluate the impact of process changes on business outcomes and provide recommendations for optimization.

Process Documentation:

• Identify and document end-to-end business processes and workflows based on business process management best practices.
• Develop and maintain process maps, flowcharts, and standard operating procedures (SOPs) in form of procedure manuals.
• Define process controls and performance metrics to ensure the company has operational efficiency benchmarks for management decision making and strategic planning.
• Champion business process standardization and consistent practice across the organization to ensure uniformity in outputs and services.

Process Improvement:

• Coordinate business process reengineering initiatives to achieve fundamental changes towards operational excellence.
• Conduct periodic analysis of process data on defined metrics and evaluate existing processes to identify opportunities for improvement.
• Engage stakeholders to gain insight into process inefficiencies, pain points, control lapses, policy, and regulation changes to build cases for process enhancements.
• Participate in roll out of new products and solutions in defining business processes to ensure optimal designs and operational practicality is taken into consideration for achievement of business outcomes.

Project Management:

• Lead and manage projects related to business process improvement initiatives.
• Engage with cross-functional teams to ensure project objectives are defined and accomplished.
• Monitor and report on project progress as project governance requirements.
• Conduct implementation reviews to evaluate the success of the process improvement initiatives.

Change Management:

• Engage process stakeholders in challenging status quo on inefficient business practices.
• Executing applicable change management approaches to support business process improvement initiatives.
• Implement sufficient controls in business process changes to ensure involvement of all stakeholders and minimal disruption to business continuity.
• Monitor and reports on the adoption of new processes to ensure full adoption.
• Logging of identified potential risks and tracking closure on mitigation plans for seamless process changes.

Corporate Governance Responsibilities:

• Ensure compliance with regulatory requirements, industry standards, and company policies in all business processes.
• Develop and maintain process documentation, including policies, procedures, and control mechanisms.
• Implement governance frameworks and controls to manage process risks and ensure data integrity.
• Collaborate with internal audit and compliance teams to address process-related issues and findings.

Key Competencies

• Strong analytical and problem-solving skills
• Effective communication, presentation interpersonal skills
• Creativity and negotiation skills
• Agility and adaptability
• Time consciousness and results oriented.
• Demonstrates skill at managing stakeholder groups and balancing diplomacy and tact with assertiveness.
• Prioritizes effectively, maintains a clear focus, and sees action through to delivery.
• Energetic, determined, positive, goal oriented and consistent, especially under pressure.
• Builds trust and demonstrates integrity in all circumstances.

Key Deliverables

• Business process maps, flowcharts, and documentation.
• Process improvement recommendations and implementation plans.
• Performance metrics and KPIs to measure process effectiveness and efficiency.
• Reports and presentations on process optimization initiatives and outcomes.
• Successful process change management for full adoption.
• Stakeholder satisfaction of deliverables.

Qualifications

• Bachelor’s degree in business administration, IT, or any other related field
• BPM certification (Lean Six Sigma Green Belt / ABPMP) or experience with Kaizen
• Professional qualifications in Project Management and change management an added advantage

Relevant Experience

• 3+ years of experience in business process analysis, process documentation, process automation, project management, and change management.
• Detailed understanding of the BPMN 2.0 mapping and flowcharts.
• Detailed understanding of policy, process, procedures, and operating instructions.
• Knowledge of process improvement methodologies.
• Demonstrate strong collaboration across all levels of the organization.
• Analytical, written, and verbal communication skills.
• Attention to detail, problem-solving, and decision-making skills.
• Specific exposure to insurance industry or financial services sector an added advantage.