Job Summary

Ed Partners Africa (EPA) is seeking an influential and results-oriented Branch Business Manager to lead our team in Nyeri & Meru Branches. In this role, you will drive business growth within the education financing domain, leveraging your exceptional leadership skills and industry expertise to influence performance and achieve targets. This position offers a unique opportunity to make a significant impact on our mission of democratizing quality education for all

Critical Deliverables /Core Accountabilities and Responsibilities

• Implement the branch sales and distribution strategy and execution to drive growth and profitability.
• Ensure all complaints for both internal and external customers from the region are resolved timely.
• Lead and monitor performance of all resources in the branch business vertical
• Formulates and aligns the branch business strategy to the country’s strategic plan.
• Ensures all internal policies, standards and procedures are adhered to by all branch staff.
• Ensures the achievement of the branch & spokes budgets, portfolio targets and strategic plans
• Recommend developing operational policies, procedures, and products and services according to market requirements; stay up to date on relevant market developments and trends.
• Portfolio Quality Management to ensure quality portfolio growth and strong risk management ethos adherence to company policies and procedures.
• Reporting: preparation of regular business reports as required & submission

Required Competencies for the role

• Strong Analytical Skills for Small & Medium Enterprise lending with demonstrated experience in private sector education financing
• Strong Negotiator with demonstrated ability to close deals
• Ability to Establish and implement systems for ensuring timely and efficient follow-up of delinquent accounts
• Understanding of the market and demonstrated ability to convert the knowledge into business.
• Fostering Clients Relationship -Apply best-supported methods for establishing rapport with specific clients.
• Business acumen-Leverage own organization’s core values, goals and objectives in the creation of solutions
• People Management- Creates a positive environment that fosters acceptance and tolerance, and in which all employees work hard, contribute ideas and feel free to ask for help

Key Performance Indicators

• Timeous Resolution of queries/complaints
• Customer satisfaction with products & services
• Retain and Grow customer Base
• Retain and grow assets/Loan Book
• Product sales
• Portfolio Quality management
• Social Impact

Requirements

Education

• University Degree from a recognized university in a business-related field
• Professional Accounting course qualification –Added advantage.

Experience

• Minimum of 7 years of high-performance sales experience in Financial Services, Microfinance, SME environment with strong focus in Education Finance solutions. A minimum of 3 years in Branch management

Knowledge

• Strong understanding of customer insights and analytics
• Understanding product and customer lifecycle and management

Skills

• Integrity and ethical standards
• Excellent communication skills
• Organisational and planning skills
• Analytical skills, good judgment and decision-making ability to interpret businesses’ sales performance
• and market information.
• Ability to identify risks and work on mitigating the risks. Multidisciplinary disposition.

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Job Purpose

• Responsible for proactive business development through the identification of clients, and relationship support through the customer journey against set targets to ensure the organization remains responsive to the needs of the customer while meeting business objectives.

Key Responsibilities/ Duties / Tasks

Managerial / Supervisory Responsibilities

• N/A

Operational Responsibilities / Tasks

• Visit schools and other educational institutions and achieve business targets of loans disbursed.
• Build a long-lasting relationship with clients.
• Manage the entire loan documentation including mortgage/security creation.
• End-user verification of loan
• Cross-sell other products rolled out from time to time to the schools.
• Assist in the collection of overdue payments and ensure that the portfolio remains high in quality.
• Data collection for social impact assessment
• Performs other duties as assigned.

Job Competencies (Skills Job Knowledge, Experience and Attributes).

Academic qualifications

• Diploma in Sales, Marketing or another business-related field from an institution recognized in Kenya

Professional Qualifications (Special training or Membership to professional bodies).

• N/A

Previous relevant work experience is required.

• High performer with 2-3 years’ experience in Sales in Financial
• Services/Education/MFI/Mortgages/SME loans / Insurance.

Functional Skills, Behavioural Competencies/Attributes:

Functional Competencies:

• Understanding of business, economic, and industry risk.
• Good analytical skills
• Good computer literacy.
• Knowledge of English and the local language.
• Knowledge of professional standards and etiquette.

Behavioural competencies:

• Good Communication skills
• Passion for the success of schools and pupils
• Demonstrate excellent customer service competencies
• Team player
• Willingness and ability to travel to target areas.
• Ability to work under pressure

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