JOB PURPOSE

• To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

KEY RESPONSIBILITIES

• Process cash deposits, withdrawals, and payments accurately and efficiently.
• Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments and other customer instructions
• Handle cash, cheque, and electronic transactions in line with set procedures.
• Balance cash drawer at the beginning and end of the day and ensuring any anomaly is reported as per the policy
• Ensuring vault procedures of the bank are observed.
• Assist customers with account inquiries and product information.
• Promote and cross-sell bank products and services to clients.
• Detect and report suspicious transactions in line with anti-money laundering (AML) guidelines.
• Ensure compliance with internal controls, operational procedures, and regulatory requirements.
• Maintain a high level of customer service by addressing customer needs professionally and promptly.
• Distribute bank product flyers and introduce key features to customers, ensuring proper follow-up
• Efficient execution client’s instructions and follow up
• Cross-selling the Bank’s range of products and services to existing and new customers and acquire new active accounts/Business.
• Safe custody and management of Cards and cheque books
• Collection of All service charges as per bank tariff to ensure Nil income leakage.
• Facilitating activation of dormant and in operative accounts
• To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Degree in a Business Management, Accounting, Finance or Business Administration.
• Professional banking qualifications will be added advantage.
• 2 years’ work experience in a bank will be added advantage.
• Excellent customer service skills
• Able to multitask.
• A fast learner
• Good communication and interpersonal skills
• Good marketing and People management skills
• Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

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JOB PURPOSE

• To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

KEY RESPONSIBILITIES

• Welcome and attend to customers at the branch, responding promptly to inquiries and resolving complaints effectively.
• Accurately record and document all customer feedback, including complaints and compliments.
• Proactively engage customers with inactive and dormant accounts to encourage reactivation
• Assist customers with account opening procedures, ensuring all required documentation is completed.
• Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) checks to verify customer identity and shared information
• Identify and report any suspicious, potentially fraudulent customers or activities
• Distribute bank product flyers and introduce key features to customers, ensuring proper follow-up
• Cross sell bank products to existing customers to increase product usage level
• Co ordinate agent visits.
• Efficient execution client’s instructions and follow up
• Collect and relay customer feedback from customers
• Ensure the banking is well stocked with promo material and necessary stationery
• Management of turnaround time on customer queries
• Queue management in the banking hall
• Ensure the customer experience is commendable at all times.
• Monitor the ambience and cleanliness of the banking hall through the day
• Facilitate applications of channels as requested by the customer
• Coordinate the postage of parcels from branch to designated recipients and back
• Responsible for basic office supplies such as stationery, water etc
• To perform any other duty as assigned in line with the Organizational goals and objectives.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Degree in a Business Management, Accounting, Finance or Business Administration.
• Professional banking qualifications will be added advantage.
• 2 years’ work experience in a bank will be added advantage.
• Excellent customer service skills
• Able to multitask.
• A fast learner
• Good communication and interpersonal skills
• Good marketing and People management skills
• Must be self-driven; possess excellent administrative, communication andinterpersonal skills, strong organization, and negotiation skills.