Key Responsibilities:

​Sales Coordination (Execution & Client Support) 

• Coordinate end-to-end sales order cycle for all the company’s products from proposals, pricing, and demos to contract closure with 100% accuracy. 
• Prepare and track client quotations, proposals, and project documentation with zero errors. 
• Liaise with clients, channel partners, and internal teams to ensure all deliverables are on track  
• Organize sales team meetings, demos, site surveys, and technical handovers. 
• Support PoCs (Proof of Concept) and pilots with documentation, TATs, and feedback follow-ups.

Sales Operations (Data, Processes & Reporting) 

• Own and update the sales pipeline, dashboards, and CRM with 100% data integrity. 
• Track KPIs: conversion rates, lead aging, proposal win rates, sales/installation timelines, and collections. 
• Prepare weekly, monthly, and quarterly management reports highlighting revenue progress, pipeline status, and variances. 
• Maintain up-to-date dashboards on sales/lead/project statuses especially for key verticals like healthcare, banking, and government. 
• Identify sales process bottlenecks and propose at least 2 improvements per quarter. 
• Coordinate with finance on invoices, collections, and payment follow-ups to maintain on time payments. 

Cross-Functional & Client Delivery Support 

• Collaborate closely with operations, , and technical teams to align delivery timelines with client commitments. 
• Ensure >90% OTIF (On Time In Full) for project delivery. 
• Proactively flag delays or risks to stakeholders, and coordinate mitigation plans. 
• Maintain high client satisfaction by closing feedback loops for installations, escalations, or complaints.

Requirements

Qualifications:

• Bachelor’s degree in Business, Sales, IT, or related field. 
• 3 – 5 years experience in international sales coordination and/or sales operations ideally in B2B SaaS, CX solutions, or smart technologies. 
• Hands-on experience with CRM (Zoho, Salesforce, or similar), Excel (advanced), and project tracking tools. 
• Knowledge of SAAS sales to B2B is a big plus. 
• Strong organizational skills with an analytical mindset can juggle multiple clients, markets, and projects simultaneously. 
• Excellent communication skills and cross-cultural awareness.

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