Job Summary

• Engage New to Bank clients (NTB)  via leads sources like Internal Ecosystem, Supplier & Buy ecosystem, Alliances, targeted lists, online pull and catchment Areas with full range of SME products.
• Market, sell and acquire SME New to Bank clients through pro-active and consultative approach and detailed understanding of Customers’ businesses and internal offerings to enhance revenues and profit.
• Acquire clients from industries aligned with SME Banking Strategy
• Actively engage with the NTB client during the first 3 months and activate & get the client transacting (payments & Collections) and set up and educate clients on online banking usage.
• Offer best of class services to NTB clients.
• Ensure proper handover of the client to Relationship Management team after 3 months.
• Ensure NTB clients are taken through the 90-day onboarding journey.
• Ensure NTB accounts are correctly funded as per SME strategy.
• Maintain integrity of clients’ account opening documentation
• Have need based conversations with clients and ensure integrity of information provided to NTB clients at onboarding.
• Solution NTB clients for Assets, Trade, Liabilities and Wealth products.

Key Responsibilities

• Strategy
• Acquire SME Clients with a vintage of above 3 years; Annual Turnover of Kes 120M to 5B and within the SME focus industries
• Processes
• Ensure that the Anti-Money Laundering requirements and rules are followed strictly.
• Ensure all reasonable steps are taken to verify and identify the customers.
• Retain adequate records of identification, account opening and transactions.
• Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels.
• Maintain raised awareness of Anti-Money Laundering prevention by attending all staff /attending training sessions, through eLearning or any material updates provided by the Bank.
• Ensure zero operation loss and effective complaint management.
• Ensure strict compliance and are responsible for achieving and maintaining satisfactory audit standard
• Risk Management
• Ensure meeting clients requirements while ensuring compliance with regulations and controls set by the bank and external regulatory authorities by all staff.
• Read, understand, and comply with all provisions of the Group Code of Conduct
• Sound knowledge of all aspects of general banking, retail operations and credit operations/deposit, Wealth and lending products/inspection and audit requirements as applicable
• Scanning of customers application forms on EOPs through Africa scan solutions (Maker)
• Ensure that the Anti-Money Laundering requirements and rules are followed strictly.
• Governance
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

• SME Team Leaders and Relationship Managers.
• KYC/CDD unit.
• Credit Operations.
• GBS Managers and staff for customers’ account opening, servicing and administration.
• Transactional Banking
• Branch Managers
• Branch Operations & Service Manager
• Team Managers, Employee Banking
• Priority Team Leaders and RMs

Skills and Experience

• Financial and Business knowledge
• SME multi-product knowledge
• Market and competition Knowledge
• Communication Skills
• Presentation Skills
• Sales Skills
• Negotiation Skills

Qualifications

• First degree and requisite technical skills gained through professional associations and practical experience.
• 2-3 years’ experience in Client onboarding/Relationship Management in a financial institution
• Good working knowledge of banking products