Job Purpose:

Spearhead retail insurance growth through client engagement (individuals and SMEs), digital sales, product education, and tailored coverage recommendations. Leverage insights and tools to deepen relationships, expand reach, and deliver growth while ensuring compliance.

Key Responsibilities:

• Market and sell general insurance: motor, domestic, personal accident, travel, WIBA, individual medical covers, and SME-targeted covers
• Conduct client needs assessments; recommend personalized solutions
• Support full sales cycle: quotation, product explanation, policy comparison, documentation
• Facilitate client onboarding; ensure accurate documentation
• Educate on policy terms, coverage, premiums, and exclusions
• Support claims initiation; coordinate with internal teams and underwriters
• Maintain records: client interactions, sales, policies in CRM
• Follow up on renewals, lapsed policies, unpaid premiums
• Stay informed on product changes, underwriting updates, competitors, regulations
• Participate in marketing campaigns, promotions, community outreach
• Collaborate internally: underwriting, finance, customer service
• Build relationships with underwriters, aggregators, service providers
• Submit sales performance and pipeline reports
• Maintain and track retail client pipeline
• Contribute to the development and launch of unique retail products

Qualifications:

• Degree in Business Admin, Marketing, or Insurance
• Diploma in insurance or equivalent professional certification, AIIK or COP qualifications

Experience:

• Minimum 3 years in a sales environment (preferably insurance)
• Proven track record of meeting/exceeding sales targets for all insurance products

Skills & Competencies:

• Sales-driven mindset; consistent performance
• Customer-focused approach; proactive client service
• Product knowledge; insurance, underwriting, risk profiles
• Communication & interpersonal skills; build rapport and influence
• Organization & follow-through; manage accounts, leads, renewals
• Digital fluency; CRM, email, digital sales tools
• Negotiation skills; align client needs with insurer offerings
• Professionalism & integrity; ethical and value-driven