Sales Performance

• Implementation of sales plan, based on overall business objectives and strategy and following up of performance including corrective actions as needed to achieve the objectives.
• Develop and apply pricing structures for key customers and perform negotiations on contracts and conditions with key customers.
• Analyze and suggest strategies to react to changing business trends.
• Conduct client visits based on target prospects.

Customer Service

• Determine the crucial needs of key clients and communicate this to the operations supervisors to ensure the customer will receive first-class customer care and service.
• Lead the freight forwarding and order processing activity based on freight rate purchases and service agreements with shipping lines, airlines and international partner offices.
• Conduct half year customer satisfaction surveys and seek for necessary improvements for key accounts
• Participate to the monthly account reviews.
• Analyze and profile client accounts based on performance, value, potential and generate periodic reports.
• Generate monthly sales operations reports for submission and consultative review with management.
• Keep Management updated on customer needs and relevant market intelligence.

Profile

• Degree in Marketing or related fields
• Clearing and Forwarding knowledge