The ideal candidate is already based in Mombasa, with proven regional ties and influence across business, corporate, and personal circles.

Key Responsibilities

Strategic Business Development

• Lead acquisition of new clients across general insurance, medical, pensions, and broader financial solutions.
• Activate regional commercial partnerships, affinity groups, and business networks.
• Deliver tailored proposals and pitch presentations to both corporate and retail audiences.
• Drive cross-selling across Zamara’s business and product lines to maximize client value.

Brand Growth & Local Market Presence

• Champion Zamara’s brand in the coastal region with high visibility and consistency.
• Plan and participate in local brand activations, partnerships, and community initiatives.
• Ensure the customer experience reflects Zamara’s brand promise and values in every touchpoint.

Relationship Management & CX

• Nurture high-value relationships with decision-makers in businesses, corporates, county-level influencers, and community groups.
• Build a strong book of individual and institutional clients with high trust and lifetime value.
• Maintain close feedback loops to drive customer retention and satisfaction.
• Leverage personal and professional networks to unlock opportunities across client levels.

Market Intelligence & Reporting

• Provide structured regional insights on competition, pricing, customer preferences, and regulatory shifts.
• Collaborate with product, marketing, and servicing teams to tailor offerings to regional realities.
• Submit monthly performance and pipeline forecasts aligned to business objectives.

Internal Collaboration & Leadership

• Work closely with leadership teams across brand and marketing, operations, and underwriting to align execution.
• Support onboarding of team members where applicable.
• Represent Zamara in local coastal business and public sector forums, regulatory events, and public engagements.

Client Servicing & Support

• Act as the first line of contact for all client needs and issues within the coastal market.
• Ensure service delivery is timely, coordinated, and meets client expectations.
• Partner with internal operations and service teams to resolve escalations.
• Conduct client check-ins, reviews, and satisfaction tracking to maintain long-term relationships.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Insurance, or a related field.
• 5–7 years of experience in business development, sales, or relationship roles in insurance and/or financial services.
• Strong background in sales and experience in brand, marketing, and stakeholder engagement is a strong advantage and customer experience.
• Demonstrated track record in delivering revenue and managing portfolios across segments.
• Deep network and familiarity with the coastal market landscape, ideally residing in Mombasa.
• Certifications such as AIIK, ACII, or equivalent will be a strong advantage.