Responsibilities:

SaaS Application & Process Analysis:

• Develop a working knowledge of business processes across key functions and how they are supported by SaaS applications.
• Assist in mapping, analyzing, and documenting workflows, identifying pain points and opportunities for optimization.
• Contribute to process enhancements that improve usability, efficiency, and system alignment with business objectives.

Configuration & Application Support:

• Support the configuration and operational management of core SaaS applications such as Salesforce, NetSuite, BambooHR, and Zendesk.
• Apply system best practices to ensure accurate setup, data integrity, and user experience.
• Assist in troubleshooting user issues, escalating where appropriate, and ensuring timely resolution through collaboration with vendors or internal teams.

Automation & Integration Support:

• Contribute to the design and implementation of low-code/no-code automation using tools such as Zapier, Make, or native platform features.
• Support development of simple integrations and workflows using APIs and basic scripting languages (e.g., JavaScript, Python, PowerShell) under senior guidance.
• Assist in testing and monitoring automated processes to ensure reliability and effectiveness.

Data Analysis & Reporting:

• Extract, clean, and manipulate data from SaaS platforms to support reporting and business insights.
• Build and maintain reports or dashboards that inform key stakeholders on system usage, performance, and process metrics.

Cross-Functional Collaboration:

• Participate in cross-departmental meetings to understand business requirements and support delivery of solutions.
• Translate business feedback into actionable system or process improvements.
• Collaborate with internal stakeholders and vendors to ensure solution alignment and user adoption.

Documentation & Knowledge Sharing:

• Maintain accurate documentation for application configurations, workflows, SOPs, and support processes.
• Contribute to internal knowledge bases to promote effective self-service and enablement across teams.

Learning & Continuous Development:

• Stay informed on emerging SaaS tools, integration approaches, and automation practices relevant to business applications.
• Actively participate in training, mentoring, and on-the-job learning opportunities to strengthen technical and business acumen.

Requirements

Education:

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field—or equivalent practical experience.

Experience:

• 2 – 3 years of experience in business systems, IT support, operations, or technology-driven roles.
• Exposure to SaaS platforms, automation tools, APIs, or data analysis through professional work or academic projects.